Blogs

How Agentic AI is Transforming Coaching in Media Contact Centers

Discover how Agentic AI and AI-powered coaching transform media contact centers, improving agent performance and customer experiences.

Jan 2026

AI-Powered Customer Service for the Holiday Rush | Startek

Discover how AI is transforming holiday eCommerce customer service in 2025. Learn how predictive analytics and automation enhance CX and empower human agents.

Dec 2025

Black Friday 2025: Power Your Retail CX with Omnichannel AI

Get your retail CX ready for Black Friday 2025. Discover how AI-powered omnichannel strategies from Startek deliver seamless, personalized shopping experiences.

Nov 2025

How Generative AI is revolutionizing retail customer service: 7 key benefits

Discover 7 proven benefits of generative AI transforming retail customer service teams for faster resolutions, personalized support, and cost savings.

Nov 2025

Startek Named Major Contender in CXM PEAK Matrix 2025

Startek named a Major Contender in Everest Group’s CXM Services PEAK Matrix® Assessment 2025 for the Americas, highlighting its customer experience leadership.

Nov 2025

AI CX in Media: Revolutionizing Customer Experience in the Entertainment Industry

Discover how AI-powered customer experience solutions are revolutionizing media & entertainment. Startek's human-centered AI CX drives engagement & \retention.

Nov 2025