Startek redefined AI-powered customer support for a global electronics brand using Gen AI KMS—cutting AHT, lowering DSAT, and scaling service efficiently.
Boosting telecom support with precision coaching
Startek redefined AI-powered customer support for a global electronics brand using Gen AI KMS—cutting AHT, lowering DSAT, and scaling service efficiently.
Case Study: PNB-BFSI 2025
Startek redefined AI-powered customer support for a global electronics brand using Gen AI KMS—cutting AHT, lowering DSAT, and scaling service efficiently.
Digital transformation delivers 34% call deflection for leading Australian energy distributor
Startek redefined AI-powered customer support for a global electronics brand using Gen AI KMS—cutting AHT, lowering DSAT, and scaling service efficiently.
Startek empowered a leading telecom provider to boost CSAT and NPS with AI-powered coaching
Startek redefined AI-powered customer support for a global electronics brand using Gen AI KMS—cutting AHT, lowering DSAT, and scaling service efficiently.
Startek® Analytics improved QoS by 6% and cut Customer Effort Scores by 20% for a leading South African ICT provider
Startek redefined AI-powered customer support for a global electronics brand using Gen AI KMS—cutting AHT, lowering DSAT, and scaling service efficiently.
Startek redefined customer support for a global electronics brand with AI-powered knowledge management
Startek redefined AI-powered customer support for a global electronics brand using Gen AI KMS—cutting AHT, lowering DSAT, and scaling service efficiently.
Startek helped a leading Canada based airline achieve 95% CSAT and 38% cost savings
Download now Startek helped a leading Canada based airline achieve 95% CSAT and 38% cost savings A leading Canada based airline renowned for connecting major Canadian and U.S. cities with budget-friendly air travel, faced significant operational challenges. Offering services like reservations, refunds and handling flight disruptions, they needed a partner to enhance customer satisfaction and streamline operations. Startek partnered with them to improve efficiency, reduce costs and elevate their customer experience. The Challenge Low CSAT scores below 80% High operational costs of $25/hour for onshore agents Backlog of thousands of unserved tickets impacting customer experience Limited language translation accuracy at 76% Faster resolutions, happier customers Startek deployed a multilingual omnichannel support system powered by GPT-based real-time language translation. By leveraging top-performing agents and customized tools, we rapidly cleared the ticket backlog and improved efficiency. Robust monitoring and industry-specific model refinement ensured seamless and accurate resolution. The result Achieved 95%+ CSAT Reduced operating costs by 38% Increased handle time to 6.5 cases/hour Improved translation accuracy to 98%+ Cleared thousands of tickets within days Supercharge your CX withStartek Solutions Let's Talk Growth