Six best practices for retail call center success According to Grandview research, the global market for retail call and contact center outsourcing was valued at US$ 15,486.8 million in 2024 and is projected to expand at a compound annual growth rate (CAGR) of 10.4% between 2024 and 2030An effective retail call center does more than just answer calls—it builds trust, drives loyalty and shapes memorable customer experiences. This checklist outlines 6 proven strategies to help you implement a high-performing retail call center that meets modern customer expectations and supports business growth.  What’s inside? Define clear objectives and KPIs Train agents to deliver confident, knowledgeable support  Enable seamless multichannel customer experiences  Implement strong quality assurance practices  Use data analytics to drive continuous improvement  Prioritize and act on customer feedback    How Startek helps At Startek®, we partner with leading retail brands to design, implement and optimize call center operations that drive...