Leverage future ready digital CX to redefine multichannel engagement and loyalty

Energy & Utilities

Two irreversible factors drive the modern transformation in Energy and Utilities – call for efficient operations and responsiveness. Shared infrastructure and open markets have created a level playing field for utilities in most developed markets. For one, the call for efficient operations points to an urgent need to optimize resource consumption. Secondly, on-demand CX and consumerization require responsiveness and responsible footprint, driving scrutiny of investments across functions.

Market leaders are implementing digital technologies, redefining customer journeys, and focusing on differentiated go-to-market to ensure they stand out in an intensely competitive market.

With each passing quarter, the deployment of smart meters, intelligent grids, remote maintenance, and contactless billing continue to transform how business is conducted in this sector. Startek works with leading energy and utility players across the spectrum—Residential and Commercial electricity suppliers, power distribution retailers, renewable suppliers. We resolve their challenges with customer experience management, growth, retention, cost of service and compliance to focus on core competencies.

Startek understands that energy and utilities organizations' core objective is to improve operating models while maintaining customer-centricity. Our approach is to work with clients to develop solutions that provide a seamless customer journey, optimizing each experience a customer has with them to improve loyalty.

Delivering delightful experiences across the entire customer lifecycle forms the backbone of our digital and omnichannel suite for Energy & Utilities. At the heart of this portfolio are seamless relationship management and insights-driven deployment strategies, leveraging robust quality analysis, platforms and tools for new-age smart utilities.

Residential and Commercial Electricity Suppliers

Leverage digital customer experience across all phases of the customer journey from acquisition through customized offers to retention, loyalty.

Power Distribution/Retail Companies

Benefit from our focus on sales process quality assurance, present customized offers to engage customers, upsell and cross-sell fairly.

Heating / Gas Services Providers

Map and analyze consumption data to prepare for seasonal increase in loads, respond swiftly to outages and complaints to delight customers.

Renewable Energy Solutions Providers

Optimize your resource footprint and invest in core competencies by engaging Startek as a reliable partner for a CX transformation.