Players expect real-time, in-game and omnichannel support
Poor CX ranks just behind gameplay and performance as a churn driver
Content moderation and Trust & Safety are now core to brand reputation
OEMs must deliver seamless Tier 1–3 support, RMAs, and multilingual post-sale care
Tech platforms need cross-platform, native-language support at speed and scale
FCR improvement through AI-assisted resolutions
CSAT increase during Tier 3 escalation reduction
moderation SLA during global esports tournaments
faster in-game issue resolution through dev-agent loop
SKUs supported across 25+ languages in tech OEM portfolio
in-game scripting, player queries, moderation macros
guided flows for tech troubleshooting + VIP interaction
email routing, trend alerts, VOC classification for dev + product teams
full QA coverage on moderation + premium queues
unified chat, ticket, social, and escalation handling
reduced onboarding time and higher empathy retention
“Startek’s gaming support mirrors our game experience—fast, personal, and part of the world we built.”
— Director of Player Services, Global MMO Publisher
“Launching Tier 1–3 support in 30+ countries helped us scale our device line faster than projected.”
— Global CX Lead, Tech OEM Brand
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