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Gaming & Technology

Scalable, smart and multilingual CX support for gaming studios and technology OEMs 


Startek supports global game studios, platforms, and tech brands with secure, player-grade and buyer-grade support—spanning real-time player care, trust & safety, device support, technical troubleshooting, and community management in 25+ languages. 
Talk to a Gaming & Tech CX Expert

Why gaming and tech brands need modern CX 

Players expect real-time, in-game and omnichannel support 


Poor CX ranks just behind gameplay and performance as a churn driver

Content moderation and Trust & Safety are now core to brand reputation 

OEMs must deliver seamless Tier 1–3 support, RMAs, and multilingual post-sale care

Tech platforms need cross-platform, native-language support at speed and scale 

Gaming CX Capabilities 

In-game support, account help, subscriptions, payment support

Tutorials, bug walk-throughs, microtransaction assistance

Multiplatform (PC, console, mobile) CX in 25+ languages

In-game behavior moderation (text, chat, voice) 

Community policy enforcement across Discord, Twitch, Reddit 

UGC flagging, real-time escalation, appeals workflow 

AI + human moderation to reduce toxicity and fraud 

White-glove player care queues

Loyalty tier escalation, gifting, beta coordination

Streamer/influencer desk support, 1:1 multilingual agent support

High-value player retention and proactive outreach

Beta test support and UX loopback

Localization QA + community translation feedback

Bug triage pipelines integrated with dev teams

Player feedback integration via VoP channels

Results delivered across gaming and tech 

▲ 0 %
FCR improvement through AI-assisted resolutions
▲ 0 %
CSAT increase during Tier 3 escalation reduction
▲ 0 %
increase in player retention via proactive VIP support
▲ 0 %
moderation SLA during global esports tournaments
▲ 0 %
faster in-game issue resolution through dev-agent loop
0 +
SKUs supported across 25+ languages in tech OEM portfolio

Who We Serve

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 Where and How We Deliver 

Delivery locations

  • India

  • South Africa

  • Sri Lanka

  • Malaysia

  • Jamaica

  • Honduras

  • USA

  • Australia

    • Languages

    English

    Spanish

    Hindi

    French

    Japanese

    Arabic

    Korean

    Tagalog

    German

    Portuguese

    Channels

    Voice

    Chat

    Email

    Forums

    Messaging

    Social

    In-App

    Steam

    Platform + AI Enablement 

    Startek GPT

    in-game scripting, player queries, moderation macros 

    Agent Assist

    guided flows for tech troubleshooting + VIP interaction 

    LISA + Analytics

    email routing, trend alerts, VOC classification for dev + product teams 

    AQM

    full QA coverage on moderation + premium queues 

    CPaaS

    unified chat, ticket, social, and escalation handling 

    Gamification for Agents

    reduced onboarding time and higher empathy retention 

    What our clients say 

    Success story
    “Startek’s gaming support mirrors our game experience—fast, personal, and part of the world we built.”
    — Director of Player Services, Global MMO Publisher
    “Launching Tier 1–3 support in 30+ countries helped us scale our device line faster than projected.”
    — Global CX Lead, Tech OEM Brand

    Gamers. Builders. Tech users. Supported at scale—with empathy, security, and speed. 

    Schedule a Discovery Call

    About Us

    Vision, mission and values

    Leaders

    Corporate social responsibility

    Awards and recognition

    DEI

    Solutions

    Omnichannel Contact Center Tech

    Sales & Revenue Generation

    Customer Service Outsourcing

    CX Analytics & Consulting

    Intelligent Automation & Self-Service

    Agent Experience Solutions

    Trust, Safety & Content Moderation

    AI-Powered Solutions

    Accent and Language Adaptation AI Solutions

    Generative & Agentic AI for Customer Service

    Workforce Intelligence AI

    Predictive Journey Analytics

    Fraud Detection and Risk Management AI

    Conversational AI and Voicebots

    Agent Assist and Co-Pilot

    Industries

    Banking & Financial Services

    Healthcare & Life Sciences

    Retail & eCommerce

    Telecom & Cable

    Travel & Hospitality

    Gaming & Media

    Utilities & Energy

    Contact us

    • 4610 South Ulster Street Suite 150 Denver, CO 80237

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