Based in Melbourne, Startek Australia partners with leading ANZ organisations to deliver personalised, AI-enabled customer experiences—designed locally, supported globally, and built to scale.
Australian organisations are navigating rising CX expectations, skills shortages, compliance pressures, and shifting cost dynamics. Startek Australia helps solve these challenges—by offering:
Trusted offshore support
Privacy-first operations
Contact centre solutions, tuned for Australia
From cost savings to NPS gains, we deliver measurable results.
When your business needs more scale, extended hours, or multi-region resilience, we deliver via our global CX network, including:
All operations are ISO, PCI-DSS, HIPAA, and GDPR compliant.
Skilled agents in Melbourne + flexible offshore models to control costs and scale on demand.
Conversational AI, agent co-pilots, predictive analytics and voicebots—deployed with compliance and local nuance in mind.
Voice, chat, messaging, email, social and in-app CX integration, with context preserved across touchpoints.
Outbound retention programs, upsell support, and revenue enablement delivered with a human touch.
Forecasting, scheduling and performance analytics delivered by Startek experts—or let us manage it entirely for you.
Billing and outage CX for millions of households
Plan migrations, complaint handling, and NPS improvement
Retail & E-commerce Omnichannel support and seasonal surge management
Privacy-sensitive, regulated patient/member support
Secure KYC and transaction support from onshore teams
Jemena, a leading energy provider, achieved
34% call deflection with Startek’s digital
self-service and automation solutions.
Let’s Redefine CX in Australia
Whether you’re scaling a digital brand, transforming your voice support, or improving retention, Startek Australia helps you do it faster—with local context and global leverage.
Let’s Redefine CX in Australia
Level 1, 15 William Street
Melbourne VIC 3000, Australia
+61 3 9256 5000
partnerships.australia@startek.com
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