Geo Page - Honduras

Delivering High-Quality, Bilingual Customer Experience from the Heart of Central America

With 30+ years of experience and 1,300+ employees across Myrtle Beach, Mansfield, and San Antonio, Startek USA offers compliant, secure, and bilingual customer engagement—seamlessly integrated with nearshore and offshore operations to deliver the best of both worlds.

Why Startek Honduras?

Australian organisations are navigating rising CX expectations, skills shortages, compliance pressures, and shifting cost dynamics. Startek Australia helps solve these challenges—by offering:

Honduras is where nearshore meets nuance—Startek’s agents bring native Spanish warmth and neutral English clarity to every customer interaction.Honduras is where nearshore meets nuance—Startek’s agents bring native Spanish warmth and neutral English clarity to every customer interaction.

Startek Leadership Team

CX Sites in Honduras

Our Services & Features

Explore our strategic locations across the United States

Our Services & Features

What Makes U.S. CX Delivery Different?

Global Integration

Industry

Services Delivered

Telecom / Media

Complaint handling, loyalty programs

Retail / CPG

Product support, order tracking

Ecommerce

Returns, refunds, chat & voice

Cable & Internet

Troubleshooting, subscription management

Tech

Device support, installation guidance

Bilingual, Cross-Cultural Talent

Our U.S. Employee Culture

Compliance, Tech & Scalability

Let’s Build Your Nearshore CX Model in Honduras

Faster onboarding. Bilingual scale. Nearshore CX done with purpose and precision. Startek Honduras helps U.S. brands lower costs—without compromising experience.

Startek Australia Contact

Delivering High-Quality, Bilingual Customer Experience from the Heart of Central America

Why Startek Honduras?

12+ years of BPO experience

2 Locations

1,500+ Employees

4 Languages supported

CX, Tech Support, Order Management

State-of-the-art ‘Smart City’ campuses

86% ESAT

Strong U.S. cultural affinity & bilingual fluency

Startek Leadership Team

CX Sites in Honduras

San Pedro Sula

Operating since 2011 | 500+ employees

70,000 sq. ft. | 5 production floors | 9 training rooms

Front Office: 97% | Back Office: 3%

Channels: Voice, Email, Chat, Social

Supports retail, telecom, ecommerce, cable/media

Tegucigalpa

Operating since 2014 | 1,000+ employees

108,675 sq. ft. | 7 production floors | 1 back office | 8 training rooms

Front Office: 98% | Back Office: 2%

Channels: Inbound Care, Activation, Technical Support

Telecom, subscription services, and product accounts

Our Services & Features

Our Services & Features

Voice and Digital CX

Sales and Retention

Tech Support

Billing Management

Order Entry

Healthcare & Rx Management

Back Office Processing

Bilingual Support

What Makes U.S. CX Delivery Different?

Strategic Time Zone: Supports EST, CST, and PST seamlessly

Neutral Accent English + Native Spanish Speakers

Daily flights to/from New York, Atlanta, Houston, Miami

30,000 higher education graduates/year

Government-backed investment in CX talent & training

Strong understanding of American culture + buying behavior

Stable power grid + fiber internet infrastructure

U.S.-friendly business policy + workforce incentives

Global Integration

Industry

Services Delivered

Telecom / Media

Complaint handling, loyalty programs

Retail / CPG

Product support, order tracking

Ecommerce

Returns, refunds, chat & voice

Cable & Internet

Troubleshooting, subscription management

Tech

Device support, installation guidance

Bilingual, Cross-Cultural Talent

Languages Supported

Cultural Alignment

Our U.S. Employee Culture

Home & hospital donations

Support for children with cancer

Red Cross blood drives

Dream Center education sponsorship

Operation Smile partnerships

Mental health + family well-being initiatives

Compliance, Tech & Scalability

ISO 9001, ISO 27001, PCI-DSS

CRM + CCaaS integration ready

AQM, WFM, GPT-powered coaching

Secure BPO + FO access control

Onshore + Offshore

AI + Human

Outcomes + Empathy

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