Scalable CX Delivery from 16 Cities Across India 


With over 24,000 employees across Gurgaon, Noida, Bangalore, Hyderabad, Mumbai, Lucknow and more, Startek India delivers multilingual, omnichannel customer experience solutions for global and domestic markets—backed by deep vertical expertise and AI innovation.

Why Startek India? 

Australian organisations are navigating rising CX expectations, skills shortages, compliance pressures and shifting cost dynamics. Startek Australia helps solve these challenges—by offering: 

20+ years of BPO leadership

Trusted offshore support 

24,000+ employees

across Tier 1, 2 & 3 cities

16 cities

with voice, digital, back office and automation services

89% ESAT

20+ Indian + international languages supported

Global + domestic brands served

across BFSI, retail, ecommerce, healthcare, tech

Startek India combines the scale of a Tier 1 provider with the cultural nuance and linguistic flexibility of a Tier 3 partner.

Startek Leadership Team

U.S. Engagement Centers

Explore our strategic locations across the United States

Gurgaon (HQ)

13 training rooms | BFSI, ecommerce

Noida

food delivery, multilingual CX

Bangalore

Tier 1–3 tech support

Kolkata

retention, escalation

Lucknow

multilingual, India-to-India BPO

Hyderabad, Mumbai, Bhopal, Chandigarh, Nagpur, Indore, Siliguri, Varanasi

  • 24x7 operations
  • Dedicated training + client rooms
  • On-site IT + compliance
  • WFH and hybrid capability
  • Our Services from India

    Voice & Chat CX (Domestic + Offshore)

    AI for Customer Experience

    Multilingual Customer Support

    Back Office & Knowledge Process Outsourcing

    Smart IVR, Chatbots & Self-Service

    WFM-as-a-Service

    CX Analytics + Predictive Journey Mapping

    Tech Helpdesk (Tier 1–3)

    Industries We Serve

    Utilities & Energy

    Telecommunications

    Retail & E-commerce

    Healthcare & Insurance

    Banking & Finance

    EdTech, Logistics, Food Delivery,
    Fintech

    Measurable Outcomes

    KPI

    Startek India Performance

    CSAT

    ▲ 20–30%

    AHT

    ▼ 25–40%

    SLA Adherence

    >98%

    ESAT

    ▲ 89%

    Languages Supported

    20+

    Delivery Cities

    16+

    Compliance, Tech & Scalability

    ISO 27001, ISO 9001, PCI-DSS, GDPR

    AI Co-Pilot + GPT-powered support

    WFM + AQM automation

    Secure desktop, device lockdown

    CPaaS integration across platforms

    Voice biometrics available

    Recognition & Responsibility

    Great Place to Work® – India

    Diversity & Inclusion Employer (NHRDN)

    10,000+ employees trained via Elevate program

    CSR initiatives

    Blood drives, orphanage support, literacy, environmental drives

    Let’s Build Your CX Future from India

    Whether you’re serving global customers or scaling for domestic reach, Startek India offers the infrastructure, insight and AI-powered empathy to make it work—anywhere, anytime.

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