Scalable CX Delivery from 16 Cities Across India 


With over 24,000 employees across Gurgaon, Noida, Bangalore, Hyderabad, Mumbai, Lucknow and more, Startek India delivers multilingual, omnichannel customer experience solutions for global and domestic markets—backed by deep vertical expertise and AI innovation.

Australian organisations are navigating rising CX expectations, skills shortages, compliance pressures and shifting cost dynamics. Startek Australia helps solve these challenges—by offering: 

20+ years of BPO leadership

Trusted offshore support 

24,000+ employees

across Tier 1, 2 & 3 cities

16 cities

with voice, digital, back office and automation services

89% ESAT

20+ Indian + international languages supported

Global + domestic brands served

across BFSI, retail, ecommerce, healthcare, tech

Startek India combines the scale of a Tier 1 provider with the cultural nuance and linguistic flexibility of a Tier 3 partner.

Startek Leadership Team

India Engagement Centers

Gurgaon (HQ)

13 training rooms | BFSI, ecommerce

Noida

food delivery, multilingual CX

Bangalore

Tier 1–3 tech support

Kolkata

retention, escalation

Lucknow

multilingual, India-to-India BPO

Hyderabad, Mumbai, Bhopal, Chandigarh, Nagpur, Indore, Siliguri, Varanasi

Each site features:

  • 24×7 operations
  • Dedicated training + client rooms
  • On-site IT + compliance
  • WFH and hybrid capability

Our Services from India

Voice & Chat CX (Domestic + Offshore)

AI for Customer Experience

Multilingual Customer Support

Back Office & Knowledge Process Outsourcing

Smart IVR, Chatbots & Self-Service

WFM-as-a-Service

CX Analytics + Predictive Journey Mapping

Tech Helpdesk (Tier 1–3)

Industries We Serve

Utilities & Energy

Telecommunications

Retail & E-commerce

Healthcare & Insurance

Banking & Finance

EdTech, Logistics, Food Delivery,
Fintech

Measurable Outcomes

KPI

Startek India Performance

CSAT

▲ 20–30%

AHT

▼ 25–40%

SLA Adherence

>98%

ESAT

▲ 89%

Languages Supported

20+

Delivery Cities

16+

Compliance, Tech & Scalability

ISO 27001, ISO 9001, PCI-DSS, GDPR

AI Co-Pilot + GPT-powered support

WFM + AQM automation

Secure desktop, device lockdown

CPaaS integration across platforms

Voice biometrics available

Recognition & Responsibility

Great Place to Work® – India

Diversity & Inclusion Employer (NHRDN)

10,000+ employees trained via Elevate program

CSR initiatives

Blood drives, orphanage support, literacy, environmental drives

Let’s Build Your CX Future from India

Whether you’re serving global customers or scaling for domestic reach, Startek India offers the infrastructure, insight and AI-powered empathy to make it work—anywhere, anytime.

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