Geo Page - Jamaica

High-Quality, Culturally Aligned CX from the Caribbean’s Most Connected BPO Hub

Located in Kingston, Startek Jamaica delivers voice and digital support in three languages with 750+ agents—blending North American culture fluency, technical CX expertise and a people-first delivery model.

Australian organisations are navigating rising CX expectations, skills shortages, compliance pressures and shifting cost dynamics. Startek Australia helps solve these challenges—by offering:

Startek Jamaica combines native English communication with U.S. cultural alignment to deliver smooth, cost-effective CX in every conversation.

Startek Leadership Team

CX Site in Jamaica

Operational since 2020
60,000 sq. ft. facility across 6 floors
FO: 96% | BO: 4%
2 x 550 KVA generators + Blade UPS per floor
Fiber optic backbone (FTTB), CCTV, 24/7 on-site security
Close to 20+ universities, producing ~15,500 graduates annually
annually Available talent pool: 9,000+ professionals Available

Our Services & Features

What Makes Us Different

Global Integration

Industry

Sample Use Cases

Telecom

Complaint resolution, onboarding, device setup

Retail / CPG

Returns, orders, chat support

Tech OEM

Device activation, troubleshooting

Education

Enrollment, student support, helpdesk

Cable / Media

Subscriptions, loyalty, NPS survey programs

Employee-Centered Culture

88% ESAT score

108% hire rate over past 12 months

Subsidized transport

Subsidized lunches

Gym membership

Health, Life & Critical Illness Insurance

Biweekly performance bonuses

Vaccination & health blitzes

Community-Led Impact

Compliance, Tech & Scalability

Ready to Build Your Nearshore CX Model in Jamaica?

With cultural alignment, talent density and CX expertise, Startek Jamaica offers a strategic location for brands looking to balance cost, quality and agility.

High-Quality, Culturally Aligned CX from the Caribbean’s Most Connected BPO Hub

17+ years of BPO experience

1 location | 750+ employees

3 languages supported

88% ESAT

Global clients served across telecom, tech, retail, education

Fully fiber-connected island with multiple global links

Startek Leadership Team

CX Site in Jamaica

Kingston, Jamaica

Our Services & Features

Inbound & Outbound Customer Service

Complaint Management & Escalation Handling

Technical Support

Customer Registration & Activation

CSAT Surveys & Quality Management

Query Resolution & Omnichannel Engagement

Front Office

Back Office Support

What Makes Us Different

Proximity to U.S. – Same or similar time zone (EST), <3hr flight

Native English Speakers with strong U.S. cultural fluency

Educated Workforce – 63% labor participation; 20+ local universities

World-Class Infrastructure – Complete island-wide fiber ring + multiple subsea links

Customer Service Excellence – Nation known for hospitality and empathy

Multilingual Capability – English, Spanish, French options

Global Integration

Industry

Sample Use Cases

Telecom

Complaint resolution, onboarding, device setup

Retail / CPG

Returns, orders, chat support

Tech OEM

Device activation, troubleshooting

Education

Enrollment, student support, helpdesk

Cable / Media

Subscriptions, loyalty, NPS survey programs

Employee-Centered Culture

88% ESAT score

108% hire rate over past 12 months

Subsidized transport

Subsidized lunches

Gym membership

Health, Life & Critical Illness Insurance

Biweekly performance bonuses

Vaccination & health blitzes

Community-Led Impact

"Back to School” Drives for employee families

Annual Blood Donations

Donations to shelters + disaster relief programs

Financial planning & retirement sessions

Partnership with Jamaica Cancer Society

Donations to Gender Affairs Department (DV survivors)

Compliance, Tech & Scalability

About Us

Solutions

AI-Powered Solutions

Industries

Contact us

Useful links

Customer Service Excellence – Nation known for hospitality and empathy  