Multilingual, Culturally Fluent Customer Experience from the Heart of Southeast Asia



With 2,650+ employees across Kuala Lumpur and Johor Bahru, Startek Malaysia delivers human-centered, AI-augmented customer engagement in 13+ languages for global brands across APAC, Europe, the U.S., and Australia.

Why Startek Malaysia?

Australian organisations are navigating rising CX expectations, skills shortages, compliance pressures and shifting cost dynamics. Startek Australia helps solve these challenges—by offering: 

20+ years of BPO leadership across Asia

Award-winning DEI, workplace culture, and training model

13+ native languages supported including Mandarin, Japanese, Korean, Bahasa, English

85%+ ESAT

10+ verticals served including BFSI, retail, tech, healthcare, travel, manufacturing

Startek Malaysia is your go-to for high-empathy, multilingual CX—rooted in local expertise and delivered by native-speaking teams.

Startek Leadership Team

CX Site in Jamaica

Kuala Lumpur

  • Operational since 2014
  • 13 training rooms | full fiber + 24/7 power
  • Supports BFSI, ecommerce, food delivery, tech, healthcare
  • 24x7 multilingual voice + digital services
  • Johor Bahru

  • Operational since 2017
  • 12 training rooms, 5 client-ready boardrooms
  • Focus on telecom, OEM, retail, complaint resolution
  • Strong talent retention + cost-effective CX zone
  • Our Services & Features

    Explore our strategic locations across the United States

    Inbound/Outbound Sales + Customer Service

    Complaint + Welcome Call Handling

    Account Management + Technical Support

    Back Office & Shared Services

    Collections, AR Calling + CSAT Surveys

    Logistics & Delivery Support

    Multilingual Chat, Email, Voice, SMS, Social Media

    Explore Full Service
    Offerings

    Languages Supported

    English

    Malay

    Mandarin

    Cantonese

    Japanese

    Thai

    Vietnamese

    Bahasa Indonesia

    Arabic

    Tamil

    Tagalog

    Native Recruiting & Training Model

  • Local sourcing teams
  • Native trainers + QA
  • Cultural onboarding + visa management for expatriates
  • Housing, travel, documentation, and onboarding concierge
  • Global Integration

    Industry

    Sample Use Cases

    Technology / OEM

    Product support, warranty, tech helpdesk

    BFSI

    KYC, loan processing, policy servicing

    Tech OEM

    Device activation, troubleshooting

    Healthcare

    Claims, appointment support, telehealth

    Retail / CPG

    Order status, returns, upsell, chatbots

    Travel & Hospitality

    Booking, loyalty, disruption handling

    Ecommerce / Food

    Order flow, rider/delivery support

    Telecom

    NPS recovery, onboarding, complaints

    Manufacturing

    Parts queries, warranty, logistics

    Employee-Centered Culture

    🇲Cultural holidays: Hari Raya, Deepavali, Tanabata, Malbok, Christmas

    Employee Games: Batu Seremban, Ddakji, Pick-Up Sticks, Jeichagi

    Top Graduate Employer in Malaysia (Talentbank 2025)



    88% ESAT score

    88% ESAT score

    Recognised Employer of Choice in APAC

    HR Asia Best Companies To Work For (5x winner)

    DEI Leadership Award

    Top Graduate Employer in Malaysia (Talentbank 2025)

    Industry low attrition

    106% hire rate | 86% ESAT

    Compliance, Tech & Scalability

    ISO 9001 | ISO 27001 | PCI-DSS | GDPR Compliant

    CPaaS, Startek GPT, AQM & WFM integration

    CPaaS, Startek GPT, AQM & WFM integration

    Cloud + onsite hybrid with robust BCP

    24/7 surveillance, dual backup power, fiber optic infrastructure

    Let’s Build Your APAC CX Hub in Malaysia

    Whether you’re serving customers in Singapore, Japan, Australia, Korea, or across Southeast Asia—Startek Malaysia delivers voice, empathy, and results in your customers’ language and context.

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