Scalable, Multilingual CX from a People-First Offshore Hub



 

With 2,000+ employees across Johannesburg, Durban, and Port Elizabeth, Startek South Africa blends CX excellence with inclusive hiring to deliver voice and digital support in 11 native languages for global and domestic clients.

Why Startek South Africa?

Australian organisations are navigating rising CX expectations, skills shortages, compliance pressures, and shifting cost dynamics. Startek Australia helps solve these challenges—by offering: 

Operating since 2000 – 20+ years of BPO experience

11 South African languages supported

Clients across telecom, BFSI, retail, healthcare, and tech

2,000+ employees | 85% ESAT

Global Impact Sourcing Coalition member

Active hiring in rural, underemployed communities

With impact sourcing at its core, Startek South Africa turns untapped talent into high-performing CX—changing lives and delivering outcomes.

Startek Leadership Team

CX Site in South Africa

Johannesburg

  • Flagship location | 11 training rooms
  • Operational since 2000
  • 81,059 sq. ft. | 24/7 security + onsite clinic
  • BFSI, retail, healthcare, and sales support
  • Durban

  • Opened in 2012 | 2 training rooms
  • Telecom, complaint management, back office
  • Dedicated employee engagement programs
  • Regional hiring in KwaZulu-Natal
  • Port Elizabeth

  • Opened in 2021
  • Focus on upskilling and rural employment
  • Growth site for multilingual inbound/outbound CX
  • Our Services & Features

    Customer Service – Voice & Chat (Inbound & Outbound)

    Complaint Resolution & NPS Recovery

    Technical Helpdesk & Product Assistance

    Back Office & Transaction Support

    Sales, Renewals & Upselling

    Lead Generation & Appointment Setting

    Multilingual Support (11 languages)

    CX Quality, AQM & Coaching

    What Makes Us Different

    Member of Global Impact Sourcing Coalition

    Recognized by Department of Labour (2018)

    UJ Award for Graduate Hiring Excellence

    Hiring roadshows in rural regions incl. KwaZulu-Natal

    Talent partnerships with schools & universities

    Youth mentoring, free on-site medical clinic

    “Changing lives, one CV at a time” philosophy

    Languages Supported

    Zulu

    Xhosa

    Afrikaans

    English

    Northern Sotho

    Tswana

    Sotho

    Venda

    Tsonga

    Swati

    Ndebele

    Languages Supported

    U.S. & UK

    Voice, chat, collections, onboarding

    South Africa

    Complaint handling, loyalty, eCommerce

    Australia

    NPS management, agent assist, back office

    Bilingual, Cross-Cultural Talent

    67% female representation

    Wellness program + clinic + mental health support

    Free Wi-Fi, subsidized meals & transport

    Funeral & life cover

    Gamified coaching + recognition

    DEI-led engagement events year-round

    Compliance, Tech & Scalability

    Quality automation, real-time coaching

    AI-powered WFM, AQM, and GPT Co-Pilot

    NPS scores > 45 (top percentile)

    SLA adherence >98%

     ISO 27001, ISO 9001, GDPR, PCI-DSS compliant

    Onsite + hybrid-ready with secure remote access

    Let’s Build Your Next CX Center of Excellence

    Startek South Africa delivers outcomes, inclusion, and innovation—at scale and with soul. Perfect for brands seeking cost-effective, culturally connected, impact-driven CX.

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