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Healthcare & Life Sciences

Transforming patient experience with trusted, secure healthcare CX solutions

Startek delivers multilingual, HIPAA-compliant support for payers, providers, pharmaceutical and medical device clients—across member services, provider coordination, patient access and digital healthcare operations. 

Talk to a Healthcare CX expert

Why Healthcare CX is now a critical priority 

65% of healthcare CX leaders cite compliance risk and reputational harm as top concerns 

43% of patients switch providers due to long wait times and poor service 


70% of inbound healthcare interactions are complex and emotionally sensitive 


Value-based care, telehealth, and wearable tech are expanding contact volumes 

Retail health models have increased the demand for consumer-grade service in healthcare

Startek Healthcare & Life Sciences capabilities 

Medicare/Medicaid support (Parts C & D), pet and supplemental

Eligibility and enrollment (licensed/unlicensed agents)

Member/provider call/email/chat support

Plan comparisons, renewals, subsidy support

Benefits education + health coaching

After-hours + seasonal member service

Wellness and prevention programs

Tier 1–2 tech support (apps, portals, benefit cards)

Scheduling, referrals, verifications and prior authorizations

After-hours triage (RNs, MAs, MDs, PharmDs)

Scheduling and admissions, follow-up, rescheduling

Telehealth navigation and support

Case management and chronic care outreach

Consumer and provider engagement for therapies/devices

Lead gen, onboarding and tele-detailing

Recruitment and enrolment

Pharmacovigilance & order fulfillment

Small/mid-market pharma sales and benefit navigation

Remote patient monitoring (RPM) support

Wearables/app troubleshooting

Medical device onboarding + supply chain ops

Usage and instructions guide

Tier 1–2 tech + clinical support

Speech and intent analytics for DSAT recovery

Agent Assist + GPT-powered empathy scripting

Intelligent automation of claims + benefits workflows

100% AQM scoring for clinical and compliance adherence

Real-time reporting dashboards

Desktop optimization + RPA for billing, credentialing, referrals

Proven Healthcare outcomes 

▲ 0 %

improvement in conversion rate

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improvement in conversion rate 
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improvement in Average Speed of Answer (ASA) 

▲ 0 %

improvement in AHT 

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improvement in email service level 

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improvement in customer satisfaction (CSAT) 
▲ 0 %

improvement in chat service level 

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improvement in retention rate 

Who we serve

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Secure, scalable delivery 

Delivery Locations

  • U.S. (HIPAA)

  • South Africa

  • India

  • Malaysia

    • Languages

    English

    Spanish

    Hindi

    French

    Vietnamese

    Arabic

    Tamil

    Zulu

    Bahasa

    Delivery Locations

    HIPAA | PCI-DSS | ISO 27001 | SOC 2 | GDPR

    Tech-enabled, Human-centered 

    Startek GPT

    Summarization + next-best-action for clinical scenarios

    Agent Assist

    Empathy cues + policy adherence 

    Analytics

    Repeat call, eligibility & patient sentiment tracking 

    AQM

    Automated QA + CMS star rating optimization 

    Automation

    Credentialing, benefit lookup, referral routing 

    What our clients say 

    Success story
    “Startek helped us move from a transactional model to a coordinated care CX environment—across 4 million Medicare lives.” 

    — Director of Member Experience, National Health Plan 
    “Their empathy scripting, combined with GPT tools, made our patient outreach smarter, faster, and compliant.” 


    — VP, Specialty Pharmacy CX 

    Healthcare CX must protect, personalize, and perform.

    Startek delivers outcomes—with care.

    Book a call now

    About Us

    Vision, mission and values

    Leaders

    Corporate social responsibility

    Awards and recognition

    DEI

    Solutions

    Omnichannel Contact Center Tech

    Sales & Revenue Generation

    Customer Service Outsourcing

    CX Analytics & Consulting

    Intelligent Automation & Self-Service

    Agent Experience Solutions

    Trust, Safety & Content Moderation

    AI-Powered Solutions

    Accent and Language Adaptation AI Solutions

    Generative & Agentic AI for Customer Service

    Workforce Intelligence AI

    Predictive Journey Analytics

    Fraud Detection and Risk Management AI

    Conversational AI and Voicebots

    Agent Assist and Co-Pilot

    Industries

    Banking & Financial Services

    Healthcare & Life Sciences

    Retail & eCommerce

    Telecom & Cable

    Travel & Hospitality

    Gaming & Media

    Utilities & Energy

    Contact us

    • 4610 South Ulster Street Suite 150 Denver, CO 80237

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