Startek enables global retailers and marketplaces to reduce cart abandonment, improve buyer retention, onboard sellers faster and mitigate fraud—through AI-enhanced, multilingual CX across 30+ countries and 24 languages.
70% cart abandonment
50% of returns are avoidable with better support
44% of consumers stop shopping after one bad experience
87% expect instant self-service across mobile, chat, social
Seller complexity, fraud and returns are up 25% YoY
improvement in Gross Merchandising Value (GMV)
improvement in First Contact Resolution (FCR)
increase in seller listings
reduction in Average Handling Time (AHT)
improvement in Net Promoter Score (NPS)
improvement in Customer Effort Score (CES)
Call summaries, cart recovery, buyer sentiment
50% faster onboarding, 30% less early attrition
Buyer dropout + fraud pattern prediction
Automated QA + risk scoring
Integrated customer view across all CX channels
“Startek didn’t just help us with returns—they helped us reduce returns by 32%.”
— Director of Ops, Global Fashion Retailer
“We outsourced seller support with Startek and saw faster onboarding, happier sellers, and higher GMV.”
— Head of Marketplace Growth, E-commerce
Platform
Let Startek help you convert faster, resolve smarter, retain longer, and build a safer, more scalable retail CX ecosystem.
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