Startek helps energy retailers, grid operators, water providers and gas distributors deliver exceptional customer service, support grid events, manage billing and modernize operations across channels, regions and regulatory frameworks.
Paperless billing, AMI rollouts and solar interconnects increase complexity
Regulators now track GOS, escalation and outage response as key metrics
improvement in Average Speed of Answer (ASA)
improvement in Net Promoter Score (NPS)
improvement in Customer Satisfaction (CSAT)
reduction in Average Handling Time (AHT)
improvement in Quality Score (QS)
AER | AEMO | ESC | ESV | EWOV | EWON | PCI-DSS | ISO 27001 | SOC 2 | GDPR
Agent assist during surges, outage alerts, call wrap-up
Knowledge prompts for rate plans + crisis calls
Fault repeaters, complaint clustering
QA of fault resolution, call quality and escalation
Proactive storm notifications + callback routing
Surge and non-urgent deflection
— Head of Operations, Australian Energy
Retailer
“Our back office process transition was smooth, fast and compliant—Startek helped us modernize without disrupting service.”
— VP, OTT Streaming Platform
Whether you’re handling outages, onboarding customers, or transforming CX for a sustainable future
—Startek powers the most trusted utility experiences.
Startek All Rights Reserved
