A leading global mobility and logistics platform was facing rising instances of document fraud during driver-partner onboarding. The client needed a trusted partner to streamline verification, ensure compliance and enhance onboarding quality. Startek stepped in with a specialized back-office solution that delivered 99.5% accuracy and an 18% boost in productivity – setting a new benchmark for secure, compliant onboarding.
High volumes of forged and tampered document submissions
Inconsistent verification practices across review teams
Compliance risks impacting onboarding quality
Lack of specialized personnel to detect fraud
Urgent need for scalability without sacrificing accuracy
Startek deployed a dedicated back-office operation focused on document verification and compliance. A team of trained professionals was onboarded, skilled in detecting fraudulent POI (Proof of Identity) and POA (Proof of Address) documents. Custom SOPs were created to ensure consistency across all reviews, while background-verified resources handled every ticket with precision. Through frequent quality refreshers, training needs identification and tight performance monitoring, Startek built a fraud-resistant, high-efficiency verification engine.
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