Our client is a leading global aftermarket automotive retailer committed to innovation and service spanning more than 100 years.
Startek® established a partnership with the client over the past 9 years, working across multiple business units to deliver multilingual omnichannel consumer affairs and sales support via phone, chat, email and social engagement channels.
Challenge
Our client faced the challenge of transforming their fragmented customer experience (CX) into a consistent omnichannel experience. They were in need of a long-term partner who could evaluate their existing tools and processes and create a roadmap to guide them on this transformative journey. The client also desired a partner who could collaborate closely with their internal teams, extending beyond the contact center to encompass the entire business.
The Startek® solution:
The results
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