Six best practices for retail call center success

According to Grandview research, the global market for retail call and contact center outsourcing was valued at US$ 15,486.8 million in 2024 and is projected to expand at a compound annual growth rate (CAGR) of 10.4% between 2024 and 2030

An effective retail call center does more than just answer calls—it builds trust, drives loyalty and shapes memorable customer experiences. This checklist outlines 6 proven strategies to help you implement a high-performing retail call center that meets modern customer expectations and supports business growth. 

What’s inside?

• Define clear objectives and KPIs
• Train agents to deliver confident, knowledgeable support 
• Enable seamless multichannel customer experiences 
• Implement strong quality assurance practices 
• Use data analytics to drive continuous improvement 
• Prioritize and act on customer feedback 

How Startek helps

At Startek®, we partner with leading retail brands to design, implement and optimize call center operations that drive measurable impact. Our industry expertise, global delivery model and advanced technology solutions ensure your retail call center is fast, flexible and focused on delivering exceptional customer experiences, every time.