Where empathy meets intelligence: Empowering agents to deliver elevated CX.
Customer expectations have evolved. So must the support systems behind every conversation.
Even with automation on the rise, over 72% of consumers prefer to interact with a human agent, especially for complex or emotional issues. But across the industry:
Agent attrition averages 30–45% per year, driving up training costs and eroding consistency
Only 21% of agents feel supported by real-time tools during live interactions
Contact centers spend
$10K–15K per new hire in ramp-up and training
At Startek, we believe that agents are the single most important driver
of brand loyalty.We don’t just digitize interactions we amplify the human connection.
A fully integrated, AI-augmented solution designed to make every agent more efficient, more confident and more human.
Startek supports more than 40,000 agents worldwide—on-site, remote or hybrid.
When agents are supported, customers feel it.
Attrition
Average Handle Time (AHT)
First Call Resolution (FCR)
No disruption. No rip-and-replace. 100% integration-ready.
Map goals, channels, personas
Track live A/B metrics
Phased implementation by site/team
Gamification refresh
+ AI coaching model updates
No. It complements it—by reinforcing learning with in-the-moment nudges and personalized coaching.
Yes. We support seamless integrations with your current tech stack—CRM, CCaaS, WFM, QA and analytics.
No. Agent support spans chat, email, social and voice—across inbound, outbound and blended teams.
Fully compliant with PCI-DSS, HIPAA, GDPR and ISO27001. Real-time data is encrypted end to end.
Startek All Rights Reserved
