Turn data into decisions. Turn experience into growth.
“70% of business leaders say customer experience will be their #1 growth lever by 2025.”
Yet only 29% leverage their data to make better CX decisions.
Sources:McKinsey, Forrester, Aberdeen
This gap represents a massive opportunity to:
Boost revenue through customer experience ROI tracking
Lower churn using predictive customer analytics
Improve satisfaction with real-time voice of customer insights
Increase efficiency through contact center analytics
Our CX analytics and consulting services include:
Optimize every stage of your customer lifecycle
Turn feedback into prioritized CX actions
Spot risk patterns early, retain more customers
Contact center intelligence
Align metrics, tech stack and teams to CX goals
Track business value of every experience initiative
improvement in NPS through real-time VoC loop
churn reduction using predictive CX insights
in AHT with analytics-led script optimization
ROI per year in saved accounts + optimized channels
Define goals, metrics and gaps
VoC, CRM, QA, WFM, call/chat logs
AI models + human review
Real-time views, alerts, benchmarks
Yes. Our analytics team can support internal CX leaders or complement outsourced delivery.
We can work with CRM logs, QA forms, CSAT/NPS data, tickets, transcripts, and surveys.
Clients typically see impact in 30–90 days for targeted journey or churn interventions.
Yes. We offer hosted dashboards or integrate with your BI stack (Power BI, Tableau, Looker).
Every journey holds opportunity. Every insight drives action. Let Startek help you transform CX from a cost center into a growth engine.
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