Deliver modular, secure and scalable customer engagement— anywhere
Customers don’t think in channels—so neither should your contact center. In 2025, customer experience must be:
Top trends show:
of consumers expect seamless cross-channel transitions
make decisions based on experience—not price
Modular and cloud-based platforms are 2.3x faster to deploy than legacy systems
Startek Omnichannel Contact Center Platform is built as a modular stack that adapts to your needs—whether you need one journey optimized or a full-stack CX reboot.
Deploy as CX in a Box
Add capabilities over time (or by region)
Choose platform-only, people + platform and fully managed CX
Combine interactions across channels in a single profile
Orchestrate voice, chat, email, messaging, social and video
Match inquiries to the best resource—human or virtual
Visualize channel switches, pain points and conversion patterns
Startek offers a turnkey contact center transformation framework combining:
Frictionless, fraud-resistant authentication
Alerts based on live interaction behaviors
Secure sensitive info across all channels
SSO, IP restrictions and tiered permissions
▲ 10–15 pts
▲ 20–35%
▼ 25–40%
▼ 20–35%
▲ 10–15 pts
▼ 30–50%
Define journeys and data sources
Architect your stack using modular components
CRM, CCaaS, WFM, QA, BI
Agent onboarding, playbooks, AI tuning
Scorecards, VOC feedback loops, continuous innovation
Global contact center operations + digital hubs
AI + Human-in-the-Loop delivery model
Enterprise security + compliance readiness
Modular options: Technology only, managed services and full CX outsourcing
Seamless integration with your existing CX stack
Yes, we support native and API-based integration with most major CRMs and CCaaS platforms.
You can deploy our solution modularly, starting with one use case and scaling as needed.
It includes platform, processes, people (if needed), best practices, compliance and SLA-backed launch.
No. Our solution scales for mid-market to enterprise use cases, globally.
Whether you’re modernizing one channel or overhauling your entire CX stack, Startek can deliver omnichannel contact center solutions that are:
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