Fraud Detection and Risk Management AI

Secure CX at scale. Built-in protection. Frictionless trust.

Why it matters now

The modern contact center is a digital front door—but also a prime target for fraud. Rising threats include:

Deepfake voice fraud in IVR and outbound

Synthetic ID creation and impersonation

GenAI-powered phishing, spoofing and script manipulation

Internal misuse and compliance gaps

Sixty-four percent of enterprise CX leaders report fraud prevention as a shared metric across customer experience, operations and compliance.

Startek embeds fraud intelligence directly into your customer interactions—so you stay a proactive brand

What Startek delivers

Startek Fraud Detection and Risk Management AI solution is a modular, real-time defense layer across your voice and digital CX stack. It includes:

Key Startek digital solutions
for fraud & risk

Voiceprint verification for IVR and agent calls
Step-up verification via OTP, behavior and KBAs
Defends against deepfakes and GenAI cloning attacks

Detects scripted fraud, tone manipulation and synthetic identity behavior
Flags unusual input patterns or journey deviations
Adaptive models tuned to industry-specific threats

Handles fraud-sensitive transactions via secured bot flows
Deflects phishing and synthetic queries before agent escalation
Supports multilingual verification dialogs

Detects non-compliant phrases and policy deviations in real time
100% audit of agent and bot sessions
Triggers alerts and real-time coaching loops

Session scoring across voice, chat, email and social
Heatmaps of fraud hotspots, journey drop-offs and risk thresholds
Reports for compliance, fraud teams and CX ops

What makes it future-proof

Outcomes delivered

Risk area

Measurable impact

Fraud-related losses

▼ 40–60%

Agent compliance violations

▼ 35–50%

Synthetic ID attempts caught

▲ 3x

Script deviation alerts

▲ 100% coverage

Customer identity assurance

▲ through voice biometrics

CX disruption from false flags

▼ via calibrated AI thresholds

Industry use cases

Why Startek?

Frequently
Asked Questions (FAQs)

Is this a standalone fraud platform?

No—it’s a CX-integrated AI risk layer, embedded across voice, chat and automation tools.

Does it identify deepfakes or GenAI voice attacks?

Yes—voice biometrics and behavioral cues detect anomalies in real time.

What channels are covered?

Voice (IVR, agent), chat, messaging, email and social.

Will it impact experience?

It enhances experience by securing it and does not add friction.

Secure every interaction without compromising experience

With Startek, your fraud prevention strategy is fast, invisible and customer-centric—powered by the same AI that improves CX.