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Startek India certified as Great Place To Work® for 2026–27
Startek India certified as Great Place To Work® for 2026–27 – Recognition underscores Startek’s focus on high-trust culture driving performance and growth Mumbai, India – March 5, 2026 – Startek®, a digital-first global customer experience (CX) solutions provider, announced that Startek India has been officially recognized as a Great Place To Work® Certified™ organization for 2026–27 by Great Place To Work. Great Place To Work® is the global authority on workplace culture, employee experience and the leadership behaviors proven to deliver market -leading revenue, employee retention and increased innovation.Startek India was measured through the Trust Index™ survey and Culture Audit, which evaluate core dimensions such as credibility, respect, fairness, pride and camaraderie—factors that directly influence employee engagement and workplace effectiveness.“This certification reinforces a fundamental business truth, viz. culture drives performance,” said SM Gupta, Chief People Officer, Startek. “When associates trust leadership, feel respected and see clear growth pathways, they deliver stronger client outcomes, higher productivity and greater innovation. At Startek, the organization culture is the vital strategic lever that enables operational excellence and sustainable growth.”Startek’s people strategy is aligned with its digital-first transformation agenda. The organization continues to invest in structured career progression, leadership development, diversity and inclusion programs, and skills enhancement initiatives designed to build future-ready talent. This integrated approach strengthens employee experience while enhancing service quality and customer satisfaction across global markets.The recognition further strengthens Startek India’s employer brand and supports its focus on attracting, retaining and developing top talent in a competitive and evolving business environment. About Great Place To Work® Backed by 30 years of data, Great Place To Work® is the global authority on workplace culture. Through its proprietary For All™ Model and Trust Index™ Survey, it gives organizations the recognition and tools to create a consistently positive employee experience. Its mission is to help every place become a great place to work for all, driving business growth, improving lives, and empowering communities. Through globally recognized and coveted Great Place To Work Certification™ and highly competitive Best Workplaces™ Lists, Great Place To Work enables employers to attract and retain talent, benchmark company culture, and increase revenue. Its platform enables leaders to truly capture, analyze and understand the experience of every employee, and compare outcomes with data collected from more than 100 million employees in 150 countries worldwide. About Startek® Startek® is a global leader in customer experience management, delivering comprehensive digital transformation and CX solutions. With over 35 years of expertise, Startek empowers businesses across diverse industries to create memorable, personalized customer interactions. Operating in 12 countries with a team of 38,000 associates, Startek is committed to connecting brands with their customers through innovation, empathy, and operational excellence. To learn more visit www.startek.com and follow us on LinkedIn. Media contact Twinkle SoodStartekMedia Relationstwinkle.sood@startek.comwww.startek.com
Startek® wins ‘Excellence in Change Transformation’ at The Economic Times Human Capital Awards 2026
Startek® wins ‘Excellence in Change Transformation’ at The Economic Times Human Capital Awards 2026 Recognized as the only BPO in the category for advancing hybrid work, leadership and people-led transformation Mumbai, India – March 6, 2026 – Startek®, a digital-first global customer experience (CX) solutions provider, announced that it has been honored with the ‘Excellence in Change Transformation’ award at the Economic Times Human Capital Awards 2026. The recognition was conferred on February 19 at a distinguished ceremony hosted by The Economic Times.The Economic Times (ET), one of the world’s largest financial newspapers and a leading media publication, instituted the Human Capital Awards to recognize organizations that nurture human capital by investing in people, processes and culture. Startek was the only BPO recognized in this category.The award followed a rigorous three-step evaluation process, including a detailed submission of people practices, a preliminary assessment by official tabulators and a final grand jury presentation before eminent leaders from diverse industries. The evaluation criteria focused on strategy and innovation, execution and implementation, measurable business impact and talent experience outcomes.Startek was recognized for its comprehensive change transformation initiatives across hybrid workplace management, employee engagement, leadership capability, transparent communication, learning and career progression, inclusivity and associate wellbeing. These initiatives have strengthened organizational agility while enhancing employee experience and measurable performance outcomes.“At Startek, transformation is a continuous journey to evolve with purpose,” said SM Gupta, Chief People Officer, Startek. “Our focus has been to build a resilient, future-ready organization by aligning culture, leadership and capability with business strategy. Being recognized for Excellence in Change Transformation reinforces our belief that sustainable growth begins with investing in people and creating an environment where they can thrive.”Operating across multiple geographies, Startek continues to advance its hybrid work framework and people strategy to drive engagement, accountability and long-term value for clients and associates alike. About ETHRworld ETHRworld is the brand-new digital initiative by The Economic Times. It is a unique blend of learning, networking and exploring opportunities with industry experts, peers, policies makers and solution providers, impacting the dynamic HR landscape in India.It is the first of its kind HR community which is exclusively crafted for the HR leaders and by the HR leaders, from across the globe. A new dynamic in the world of people and work which aims at enabling and empowering organizations in turbocharging their HR efforts to metamorphose into an Exponential Organization. About Startek® Startek® is a global leader in customer experience management, delivering comprehensive digital transformation and CX solutions. With over 35 years of expertise, Startek empowers businesses across diverse industries to create memorable, personalized customer interactions. Operating in 12 countries with a team of 38,000 associates, Startek is committed to connecting brands with their customers through innovation, empathy, and operational excellence. To learn more visit www.startek.com and follow us on LinkedIn. Media contact Twinkle SoodStartekMedia Relationstwinkle.sood@startek.comwww.startek.com
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Startek Customer Experience Trends Report 2026
Startek CX Trends Report 2026 The future of customer experience strategy View Flipbook Download PDF The way organizations design, deliver and scale customer experience is changing faster than ever. The Startek CX Trends Report 2026 brings together the most important strategic shifts, shaping unified customer experience platforms, digital CX management, AI-augmented workforces, predictive personalization and global delivery models. Explore this report to gain strategic insights into how leading organizations are transforming CX, driving measurable ROI and scaling connected customer experiences globally. Key CX trends defining 2026 Unified CX ecosystems and platform interoperability One connected CX foundation across channels, data and teams Digital CXM growth and ROI-focused investment Scaling digital CX with measurable business impact Employee enablement and tech-augmented workforce evolution Empowering agents with AI to deliver better CX Predictive personalization and reliability as CX defaults Anticipating needs while building trust at scale Regional delivery strategy and right-shoring Optimizing global CX delivery for cost, quality and resilience Why this matters now Across industries, executives are grappling with fragmented systems, rising expectations and the dual challenge of scaling personalization while controlling costs. Organizations that embrace unified CX solutions, digital customer experience tools, AI-driven personalized customer experience strategies and global customer experience delivery will outperform their competitors and earn greater loyalty. Ready to shape your strategy for the year ahead? Thank you for your interest in the Startek CX Trends Report 2026. Please fill out the form below. Enjoy the read!








