Enhance the agent experience for a better end-to-end customer experience with Startek
Combine Voice of the Customer (VoC) insights with customer and agent interaction data to gamify the agent experience, driving agent engagement, improving agent performance and delivering a superior customer experience (CX).
Startek® enables brands to understand the end-to-end customer journey by combining VoC data with customer and agent interaction data. Best-loved brands are built on world-class CX. But how do you know where to focus your effort? And how do you replicate the behaviors of your best agents across your whole team?
But how do you know where to focus your effort? And how do you replicate the behaviors of your best agents across your whole team?
Together, these insights provide visibility across the customer journey. By combining customer and agent touch points and correlating this information with customer insights, behaviors that drive desired customer outcomes are identified. Gamification focuses agent effort on the actions with the most impact, enhancing both the agent and customer experience.
Startek® Gamification
Startek Gamification connects data across contact center metrics to identify agent behaviors and employs AI to provide insights on agent performance. A real-time view of individual performance drives employee engagement while gamification modules drive desired behaviors, leading to operational efficiencies.
More than just another visualization or gamification app, Startek Gamification is a performance management platform that uses data science to combine data visualization, behavior science and gamification.
A global CX solutions provider with 30 years’ expertise, Startek powers more than 500 million customer interactions every year. By combining our deep understanding of customer needs across industries with customer and agent data, brands can drive the agent behaviors that lead to the most positive customer outcomes.
Features
Expand agent expertise through personalized microlearning
Build an engaging, high-performance culture in both remote and onsite teams
Deliver in-the-moment feedback for better outcomes
Increase interaction between leaders and their teams
Impact
10%
reduction in average handle time (AHT)
10%
increase in first contact resolution (FCR)
5%
increase in customer satisfaction (CSAT)
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Startek® AI Coach
Deploy on-demand training and real-to-life simulations that fast-track agent learning
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Insights
Blog
How Agentic AI is reshaping customer experience in 2025
Discover how Agentic AI transforms Customer Experience in 2025. Explore challenges, applications, and best practices with Startek’s innovative solutions.
June 2025
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Startek® Wins 2025 Fortress Cybersecurity Award for Organizational Excellence
Startek wins the 2025 Fortress Cybersecurity Award for Organizational Excellence, recognized for secure systems, innovation, and data protection leadership.
June 2025
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Startek redefined customer support for a global electronics brand with AI-powered knowledge management
Startek redefined AI-powered customer support for a global electronics brand using Gen AI KMS—cutting AHT, lowering DSAT, and scaling service efficiently.
May 2025
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Startek® wins CII-CWL Award for Gender Parity in Business
Startek® proudly receives the CII-CWL Award for Gender Parity in Business, highlighting its commitment to diversity, equity, and gender equality in the workplace.
May 2025
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How Agentic AI is shaping the future of customer service
Learn about omnichannel contact center software, its key features, benefits, top 2025 solutions, and how to implement them for better customer service.
May 2025
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Startek® Philippines wins four honors at The Philippines Leadership Awards 2025
Startek® Philippines shines at The Philippines Leadership Awards 2025, winning four prestigious honors.
May 2025
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Future of Work: Agentic AI, Automation, and Collaborative Intelligence
Explore how Gen AI elevates customer service and workplace dynamics, enhancing interactions with empathy while preserving the essence of human connection.
May 2025
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