Solutions that engage, upskill and retain agents
From gamification to knowledge management, agent experience and effectiveness solutions from Startek® drive agent engagement and boost productivity
Engaged agents stay in their roles longer, gain a deeper understanding of your brand and deliver a better experience to your customers. Modern agent experience and effectiveness tools from Startek onboard agents faster, improve their productivity and ensure accurate information is consistently delivered to customers.
Agent experience and effectiveness solutions
Startek® Gamification
Enhance the agent experience for a better end-to-end customer experience
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Startek® AI Coach
Deploy on-demand training and real-to-life simulations that fast-track agent learning
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Startek® agent assist
Empower agents with in-the-moment support across voice and non-voice channels
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Why Startek®?
Cited on the Global Outsourcing 100® list by the International Association of Outsourcing Professionals®, Startek manages 500 million customer interactions each year for leading brands across the globe. Our expertise, built on effectively engaging our 43,000 associates, ensures your teams are set up for success.
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Insights
Blog
How Agentic AI is reshaping customer experience in 2025
Discover how Agentic AI transforms Customer Experience in 2025. Explore challenges, applications, and best practices with Startek’s innovative solutions.
June 2025
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Startek® Wins 2025 Fortress Cybersecurity Award for Organizational Excellence
Startek wins the 2025 Fortress Cybersecurity Award for Organizational Excellence, recognized for secure systems, innovation, and data protection leadership.
June 2025
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Startek redefined customer support for a global electronics brand with AI-powered knowledge management
Startek redefined AI-powered customer support for a global electronics brand using Gen AI KMS—cutting AHT, lowering DSAT, and scaling service efficiently.
May 2025
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Startek® wins CII-CWL Award for Gender Parity in Business
Startek® proudly receives the CII-CWL Award for Gender Parity in Business, highlighting its commitment to diversity, equity, and gender equality in the workplace.
May 2025
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How Agentic AI is shaping the future of customer service
Learn about omnichannel contact center software, its key features, benefits, top 2025 solutions, and how to implement them for better customer service.
May 2025
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Startek® Philippines wins four honors at The Philippines Leadership Awards 2025
Startek® Philippines shines at The Philippines Leadership Awards 2025, winning four prestigious honors.
May 2025
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Future of Work: Agentic AI, Automation, and Collaborative Intelligence
Explore how Gen AI elevates customer service and workplace dynamics, enhancing interactions with empathy while preserving the essence of human connection.
May 2025
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