Global Customer Support & CX Delivery Centers Across Continents

Meet your customers where they are—with the right voice, right language, and right cost model, powered by Startek delivery hubs across 5 continents.

Why Location Strategy Matters in CX

Today’s enterprise buyers aren’t just outsourcing—they’re architecting experience ecosystems.

Onshore

Presence for compliance and trust

Regulatory compliance
Cultural alignment

Nearshore

Agility for bilingual support and time zone alignment

Time zone proximity
Bilingual capabilities

Offshore

Scale for round-the-clock efficiency

24/7 operations
Digital transformation

Multilingual hubs

Supporting 25+ languages globally

Impact sourcing

Inclusive hiring models

Integrated AI + Human CX

Optimized platforms

The right location strategy doesn’t just save cost—it accelerates CSAT,
retention, and resolution.

Explore Our Global CX Footprint

Strategically positioned delivery centers across the globe

3 centers across SC, OH, TX with secure, bilingual voice and back office.

Kingston-based, hospitality-driven agents.

San Pedro Sula + Tegucigalpa with U.S. cultural affinity.

13+ languages, native speakers, and cross-border Southeast Asia support.

English, Zulu, Xhosa & more—  Johannesburg, Durban, Port Elizabeth.

Global scale + India-to-India CX. 16 cities, 24,000+ employees, full-stack CX + digital ops

Metro Manila, Angeles, and Makati.

Melbourne hub integrated with offshore delivery.

Startek Location Models

Delivery Model

CX Benefits

Best For

Onshore

Compliance, low-friction training, trust

Healthcare, BFSI, regulated industries

Nearshore

Bilingual, cultural proximity

Telecom, ecommerce, customer retention

Offshore

Scalable, multilingual, 24/7 ops

Back office, tech support, self-service CX

Multilingual Hubs

Native language support across continents

APAC, EMEA, LATAM language CX delivery

How Buyers Use Location Strategy

Heads of CX / Ops

balance compliance with reach

Procurement

Optimize seat mix by value per channel

Tech & Support Leaders

Scale AI + human touch

Digital Transformation Owners

Embed analytics, AQM, co-pilots

Healthcare / BFSI Stakeholders

Meet HIPAA + PCI compliance from U.S. / India

Intelligent CX. Delivered Locally, Designed Globally

Wherever your customers live, shop, stream, or scroll—Startek connects them to your brand through intelligent, culturally fluent, performance-obsessed service delivery.

Global Customer Support & CX Delivery Centers Across Continents

Why Location Strategy Matters in CX

Onshore

Nearshore

Offshore

Multilingual hubs

Impact sourcing

Integrated AI + Human CX

Explore Our Global CX Footprint

United States

Jamaica

Honduras

Malaysia

South Africa

India

Philippines

Australia

Startek Location Models

Delivery Model

CX Benefits

Best For

Onshore

Compliance, low-friction training, trust

Healthcare, BFSI, regulated industries

Nearshore

Bilingual, cultural proximity

Telecom, ecommerce, customer retention

Offshore

Scalable, multilingual, 24/7 ops

Back office, tech support, self-service CX

Multilingual Hubs

Native language support across continents

APAC, EMEA, LATAM language CX delivery

How Buyers Use Location Strategy

Heads of CX / Ops

balance compliance with reach

Procurement

Optimize seat mix by value per channel

Tech & Support Leaders

Scale AI + human touch

Digital Transformation Owners

Embed analytics, AQM, co-pilots

Healthcare / BFSI Stakeholders

Meet HIPAA + PCI compliance from U.S. / India

Wherever your customers live, shop, stream, or scroll—Startek connects them to your brand through intelligent, culturally fluent, performance-obsessed service delivery.

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