Enhance the agent experience for a better end-to-end customer experience with Startek
Combine Voice of the Customer (VoC) insights with customer and agent interaction data to gamify the agent experience, driving agent engagement, improving agent performance and delivering a superior customer experience (CX).
Startek® enables brands to understand the end-to-end customer journey by combining VoC data with customer and agent interaction data. Best-loved brands are built on world-class CX. But how do you know where to focus your effort? And how do you replicate the behaviors of your best agents across your whole team?
But how do you know where to focus your effort? And how do you replicate the behaviors of your best agents across your whole team?
Together, these insights provide visibility across the customer journey. By combining customer and agent touch points and correlating this information with customer insights, behaviors that drive desired customer outcomes are identified. Gamification focuses agent effort on the actions with the most impact, enhancing both the agent and customer experience.
Startek® Gamification
Startek Gamification connects data across contact center metrics to identify agent behaviors and employs AI to provide insights on agent performance. A real-time view of individual performance drives employee engagement while gamification modules drive desired behaviors, leading to operational efficiencies.
More than just another visualization or gamification app, Startek Gamification is a performance management platform that uses data science to combine data visualization, behavior science and gamification.
A global CX solutions provider with 30 years’ expertise, Startek powers more than 500 million customer interactions every year. By combining our deep understanding of customer needs across industries with customer and agent data, brands can drive the agent behaviors that lead to the most positive customer outcomes.
Features
Expand agent expertise through personalized microlearning
Build an engaging, high-performance culture in both remote and onsite teams
Deliver in-the-moment feedback for better outcomes
Increase interaction between leaders and their teams
Impact
10%
reduction in average handle time (AHT)
10%
increase in first contact resolution (FCR)
5%
increase in first contact resolution (FCR)
Explore more solutions
Startek® AI Coach
Deploy on-demand training and real-to-life simulations that fast-track agent learning
Learn more
Insights
Blog
Emerging digital customer experience trends in 2024
Discover the essence of Digital Customer Experience (DCX) in our latest blog! Explore the pivotal role of online interactions in crafting memorable journeys for your customers.
May 2024
Read moreBlog
How to improve call center customer service: Top 15 proven tips
Effective tips for enhancing call center customer service. Learn how to improve call center customer service, streamline operations, and boost productivity.
May 2024
Read moreBlog
Generative AI customer experience: Benefits, challenges and 8 key tips
Generative AI customer experience is the process of advancing customer personalized interactions, and engagements. Explore benefits and tips to implement it.
May 2024
Read morePress releases
Startek® receives prestigious accolades at World HRD Congress in the Philippines
Startek® was honored with a total of five awards at the World HRD Congress
April 2024
Read moreBlog
Contact center optimization: How to maximize performance in 2024
Boost agent performance and improve customer experience! Startek solutions empower your contact center's success.
April 2024
Read moreBlog
Conversational AI in banking and financial services: Use cases and benefits
Explore how conversational AI in banking and financial services enhances customer interaction. Drive efficiency and satisfaction with intelligent solutions.
April 2024
Read moreBlog
Multichannel contact center: The key to streamlined customer interactions
Deliver seamless customer support across all channels with a multichannel contact center solution. Learn more about its benefits and how to implement it.
April 2024
Read more