Solutions that engage, upskill and retain agents
From gamification to knowledge management, agent experience and effectiveness solutions from Startek® drive agent engagement and boost productivity
Engaged agents stay in their roles longer, gain a deeper understanding of your brand and deliver a better experience to your customers. Modern agent experience and effectiveness tools from Startek onboard agents faster, improve their productivity and ensure accurate information is consistently delivered to customers.
Agent experience and effectiveness solutions
Startek® gamification
Enhance the agent experience for a better end-to-end customer experience
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Startek® AI Coach
Deploy on-demand training and real-to-life simulations that fast-track agent learning
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Startek® agent assist
Empower agents with in-the-moment support across voice and non-voice channels
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Why Startek®?
Cited on the Global Outsourcing 100® list by the International Association of Outsourcing Professionals®, Startek manages 500 million customer interactions each year for leading brands across the globe. Our expertise, built on effectively engaging our 43,000 associates, ensures your teams are set up for success.
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Insights
Blog
Emerging digital customer experience trends in 2024
Discover the essence of Digital Customer Experience (DCX) in our latest blog! Explore the pivotal role of online interactions in crafting memorable journeys for your customers.
May 2024
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How to improve call center customer service: Top 15 proven tips
Effective tips for enhancing call center customer service. Learn how to improve call center customer service, streamline operations, and boost productivity.
May 2024
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Generative AI customer experience: Benefits, challenges and 8 key tips
Generative AI customer experience is the process of advancing customer personalized interactions, and engagements. Explore benefits and tips to implement it.
May 2024
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Startek® receives prestigious accolades at World HRD Congress in the Philippines
Startek® was honored with a total of five awards at the World HRD Congress
April 2024
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Contact center optimization: How to maximize performance in 2024
Boost agent performance and improve customer experience! Startek solutions empower your contact center's success.
April 2024
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Conversational AI in banking and financial services: Use cases and benefits
Explore how conversational AI in banking and financial services enhances customer interaction. Drive efficiency and satisfaction with intelligent solutions.
April 2024
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Multichannel contact center: The key to streamlined customer interactions
Deliver seamless customer support across all channels with a multichannel contact center solution. Learn more about its benefits and how to implement it.
April 2024
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