Access a wider talent pool and secure your business continuity plan with Startek® Work-From-Home Solutions

Access diverse and highly engaged teams of agents to minimize agent attrition and enhance CX

Traditionally, contact centers delivered their services from brick-and-mortar locations. But modern customer experience (CX) solutions providers blend onsite and work-from-home teams to deliver CX resilience for the brands they serve.

The COVID-19 pandemic drove a seismic change in the delivery of CX services, with organizations across the globe mobilizing home working for agents — often for the first time. And this global shift revealed that home working can deliver benefits for agents and brands alike.

 

Startek® Work-from-Home Services

Enjoy the benefits that come with work-from-home teams:

Deliver better CX For many agents, working from the comfort of their own homes provides greater flexibility and enables a better work-life balance. Freed from the expense and time burden of commuting, agents are happier in their work. Happy agents are more committed, they stay longer and develop a deeper understanding of their role and the needs of the customers they are serving, driving customer satisfaction.

Access a wider talent pool Without the need to be present at a physical site, Startek® work-from-home agents can be located anywhere within the countries we operate. This creates opportunities for associates in more remote locations, as well as those who may be restricted from traveling from their homes, allowing us to access a wider pool of talent with more diverse skills and backgrounds.

Reduce agent attrition While the desire to work from home varies by country, for many agents, especially those in the U.S., Canada and Australia, there is a strong preference for work-from-home roles. Preferring the flexibility of home working, work-from-home agents tend to stay in their roles longer, reducing agent attrition and the costs associated with hiring and upskilling new agents

Better disaster preparedness Whether a global pandemic or a localized snowstorm, when the unexpected strikes, work-from-home teams are better able to mitigate disruption. Because work-from-home teams are spread across regions or geographies, it is less likely that the entire team would be impacted by a natural disaster. A physical site in an impacted region may be required to temporarily cease or restrict operations.

Securing your data in a work-from-home environment The proprietary Startek® Cloud underpins our work-from-home operating model. This award-winning solution combines technology and a process framework to enable associates to work from anywhere and on any device, while built-in security governance safeguards operations at all times. Learn more about Startek Cloud.

Explore more solutions

A woman agent using Startek cloud application for customer interaction from the comfort of home
Startek® cloud

Enable teams to work efficiently and securely across geographies

Learn more
Call center agents learning from AI coach
Startek® AI Coach

Deploy on-demand training and real-to-life simulations that fast-track agent learning

Learn more
A call center leader coaching the newly hired agent
Startek® knowledge management

Preserve institutional knowledge and share agent expertise

Learn more

Insights

Press releases

Comparably award wins by Startek
Startek® wins three Comparably Best Places to Work awards 

Startek® awarded 3 Comparably honors: Best Places to Work, including Best Company Outlook & Global Culture.

March 2024

Read more

Blog

call center agent referring to a training manual
Boost customer experience with call center coaching

Learn how call center coaching shapes perceptions and fosters excellence in customer service.

March 2024

Read more

Blog

A happy telecom customer interacting with a live customer support agent
Differentiating through digital customer experience in Telecoms

Explore how AI and data analytics can improve CX in telecom.

March 2024

Read more

Blog

happy call center employee using aqm for her call
How automated quality management supports contact centers

Discover why automated quality management is vital for maximizing contact center performance.

March 2024

Read more

Press releases

GPTW India Great place to work
Startek® honored with Great Place To Work® certification in India 

This highly prestigious certification underscores the company’s dedication to fostering a positive and inclusive workplace culture. 

March 2024

Read more

Blog

Enthusiastic african call center agent
Community connections: How Startek® is driving change in South Africa 

This blog highlights the positive changes Startek® South Africa implemented to the customer service and experience industry.

February 2024

Read more

Blog

Asian girl attending calls at a contact center
The role of knowledge management in customer service

Discover the importance of contact center knowledge management and how it improves customer service.

February 2024

Read more
View all

Stay connected

Please enter a valid email address.
Please select the checkbox before submitting the registration form.
Thank you for sharing your details. We look forward to keeping in touch.