The global travel and tourism market is poised to reach over $8.9 trillion by 2026. A dynamic and highly competitive industry, travel and hospitality providers rely on their brand experience to keep customers coming back for more.
Building a detailed picture of the customer journey to identify pain points and wow customers in the moments that matter sets leading travel and hospitality brands apart. And with 72% of travelers always or frequently reading reviews before deciding on places to stay or eat, hospitality brands can’t afford to leave their reputation to chance, making social CX a top priority.
Case study
Improving CX with Startek® Interaction Analytics
The challenge
Our client, a global travel booking company, wanted to drive sales by improving the customer experience.
The Startek® solution
- Created a multichannel customer engagement strategy supporting over 100 brand-affiliated websites
- Deployed Startek® Interaction Analytics to understand the customer experience and identify opportunities for improvement
- Implemented multilingual customer support
The results
- 10% increase in hotel and air sales
- Top 3 position among client vendors
Your trusted CX partner
Trusted by the travel and hospitality industry for more than 30 years, Startek® has the expertise you need to deliver world-class CX.
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Associates
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Countries
Global delivery with local flair
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Languages
Building stronger customer connections
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Clients
Trusted by leading brands
Featured solutions
Insights
Guides & whitepapers
Startek® Redefining CX in Travel & Hospitality Whitepaper.
Download this whitepaper for essential CX insights and strategies to excel in travel and hospitality.
October 2023
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Leverage Technology to Boost Customer experience in travel and hospitality industry
Discover the top three ways technology elevates travel and hospitality CX and help brands stay on top.
May 2023
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How technology is disrupting CX in the hospitality industry
Discover how technology is revolutionizing CX in the hospitality industry and explore six digital transformation trends.
April 2023
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Social Media and Customer Experience: 6 ways to improve travel and hospitality
Learn how social media can enhance CX in travel and hospitality by understanding customer behavior, increasing brand accessibility and improving awareness.
February 2023
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Emerging digital customer experience trends in 2024
Discover the essence of Digital Customer Experience (DCX) in our latest blog! Explore the pivotal role of online interactions in crafting memorable journeys for your customers.
May 2024
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How to improve call center customer service: Top 15 proven tips
Effective tips for enhancing call center customer service. Learn how to improve call center customer service, streamline operations, and boost productivity.
May 2024
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