STARTEK

Customer Engagement Matters!

In the era of relentless omnichannel communication, brand loyalty only lasts as long as you keep your customers happy and engaged. We’ll help you solve the riddle of smart customer engagement while lowering costs, increasing efficiencies and driving revenue growth.

84%

84% of companies believe customer engagement will overtake productivity as the primary driver of growth.

Gallup 2014 Consumer Report

80%

80% of your company’s future business revenue will come from just 20% of your existing customers.

Ganter Group

70%

Almost 70% of identiﬁable reasons why customers left a company had nothing to do with the product. It was due to poor quality of service.

Gallup 2014 Consumer Report

Engage Your Customers on All Platforms

STARTEK uses customer “engagement” design principles vs. traditional contact center methods, resulting in added value solutions that create deeper customer relationships through better customer insights and interactions.

Research to Buy

Providing prospective customers the information they needed, when they need it.
Product Marketing & Direct Control

Marketing can directly control site content, Product Management can directly control the product offering.
Customer Self-Service

Allowing customers to address their needs online on any device 24 by 7.
Unifying Customer Information

A single view of customers, product catalog support channels and underlying systems.
Assisted Sales

Integrating customers with CSRs, Brokers, Agents, and Underwriters.
Partner Network Integration

Seamless integration with partners, sales networks, exchanges and others.

Learn How

Customer Care
Email Sales/Care Management
Sales Support
Technical & Product Support
Provisioning & Complex Order Processing
Up-sell & Cross-sell Programs
Healthcare Solutions
Receivables Management (1st/3rd Party)
Professional Services/Consulting
Member Healthcare Services

Learn How Professional Services (PDF)

STARTEK has been providing best-in-class technical support solutions for some of the world’s largest companies since 1998. Through our experience, we have identified and developed best practices for delivering levels of technical support that fit our clients’ ever-changing needs. STARTEK delivers high-quality, customized technical support solutions for all stages of the customer lifecycle, from basic troubleshooting to advanced technical support—for both businesses (B2B) and consumer (B2C) support.

Learn How

News & Insights

STARTEK Spotlight: Mansfield Center

The brand warriors at the Mansfield Center have a great thing going -- they’re driven, motivated, just competitive enough, and most importantly...

STARTEK Brand Warriors Improve

At STARTEK, our Brand Warriors are absolutely the key to our success as a business. For this reason, we regularly share collective ideas around our company’s core values as a way to keep the conversation relevant and inspire each other to achieve... Read More

Local STARTEK Communities Prepare for...

STARTEK teams across the country helped their local communities get ready for another exciting school year ahead. The STARTEK Hamilton Center partnered with The Fitton Center as well as other local businesses and organizations to give away free... Read More

STARTEK is a customer engagement business process outsourcing company.