Customer Engagement Matters!

In the era of relentless omnichannel communication, brand loyalty only lasts as long as you keep your customers happy and engaged. We’ll help you solve the riddle of smart customer engagement while lowering costs, increasing efficiencies and driving revenue growth.

84%

84% of companies believe customer engagement will overtake productivity as the primary driver of growth.

Gallup 2014 Consumer Report
80%

80% of your company’s future business revenue will come from just 20% of your existing customers.

Ganter Group
70%

Almost 70% of identifiable reasons why customers left a company had nothing to do with the product. It was due to poor quality of service.

Gallup 2014 Consumer Report

Innovative Solutions

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Engage Your Customers on All Platforms

STARTEK uses customer “engagement” design principles vs. traditional contact center methods, resulting in added value solutions that create deeper customer relationships through better customer insights and interactions.

  • Research to Buy
    Providing prospective customers the information they needed, when they need it.
  • Product Marketing & Direct Control
    Marketing can directly control site content, Product Management can directly control the product offering.
  • Customer Self-Service
    Allowing customers to address their needs online on any device 24 by 7.
  • Unifying Customer Information
    A single view of customers, product catalog support channels and underlying systems.
  • Assisted Sales
    Integrating customers with CSRs, Brokers, Agents, and Underwriters.
  • Partner Network Integration
    Seamless integration with partners, sales networks, exchanges and others.
Learn How
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STARTEK uses customer “engagement” design principles vs. traditional contact center methods, resulting in added value solutions that create deeper customer relationships through better customer insights and interactions.

  • Customer Care
  • Email Sales/Care Management
  • Sales Support
  • Technical & Product Support
  • Provisioning & Complex Order Processing
  • Up-sell & Cross-sell Programs
  • Healthcare Solutions
  • Receivables Management (1st/3rd Party)
  • Professional Services/Consulting
  • Member Healthcare Services
Learn How Professional Services (PDF)
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STARTEK has been providing best-in-class technical support solutions for some of the world’s largest companies since 1998. Through our experience, we have identified and developed best practices for delivering levels of technical support that fit our clients’ ever-changing needs. STARTEK delivers high-quality, customized technical support solutions for all stages of the customer lifecycle, from basic troubleshooting to advanced technical support—for both businesses (B2B) and consumer (B2C) support.

Learn How

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