STARTEK is a customer engagement business process outsourcing company.
We deliver deeper relationships through better customer insights and interactions for our clients.
- Influence Positive Behavior
- Shape Brand Perceptions
- Create Loyal Advocates
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Cable & Media
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Financial
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Health Services
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Retail
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Technology
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Telecommunications
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Education
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Energy & Utilities
Customer Engagement Matters!
In the era of relentless omnichannel communication, brand loyalty only lasts as long as you keep your customers happy and engaged. We’ll help you solve the riddle of smart customer engagement while lowering costs, increasing efficiencies and driving revenue growth.
84% of companies believe customer engagement will overtake productivity as the primary driver of growth.
Gallup 2014 Consumer Report
80% of your company’s future business revenue will come from just 20% of your existing customers.
Ganter Group
Almost 70% of identifiable reasons why customers left a company had nothing to do with the product. It was due to poor quality of service.
Gallup 2014 Consumer Report
Innovative Solutions
Engage Your Customers on All Platforms
STARTEK uses customer “engagement” design principles vs. traditional contact center methods, resulting in added value solutions that create deeper customer relationships through better customer insights and interactions.
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Research to Buy Providing prospective customers the information they needed, when they need it. -
Product Marketing & Direct Control Marketing can directly control site content, Product Management can directly control the product offering. -
Customer Self-Service Allowing customers to address their needs online on any device 24 by 7. -
Unifying Customer Information A single view of customers, product catalog support channels and underlying systems. -
Assisted Sales Integrating customers with CSRs, Brokers, Agents, and Underwriters. -
Partner Network Integration Seamless integration with partners, sales networks, exchanges and others.
STARTEK uses customer “engagement” design principles vs. traditional contact center methods, resulting in added value solutions that create deeper customer relationships through better customer insights and interactions.
- Customer Care
- Email Sales/Care Management
- Sales Support
- Technical & Product Support
- Provisioning & Complex Order Processing
- Up-sell & Cross-sell Programs
- Healthcare Solutions
- Receivables Management (1st/3rd Party)
- Professional Services/Consulting
- Member Healthcare Services
STARTEK has been providing best-in-class technical support solutions for some of the world’s largest companies since 1998. Through our experience, we have identified and developed best practices for delivering levels of technical support that fit our clients’ ever-changing needs. STARTEK delivers high-quality, customized technical support solutions for all stages of the customer lifecycle, from basic troubleshooting to advanced technical support—for both businesses (B2B) and consumer (B2C) support.
Learn HowNews & Insights
Featured Article
STARTEK Spotlight: Mansfield Center
The brand warriors at the Mansfield Center have a great thing going -- they’re driven, motivated, just competitive enough, and most importantly...