Enhance the agent experience for a better end-to-end customer experience with Startek
Combine Voice of the Customer (VoC) insights with customer and agent interaction data to gamify the agent experience, driving agent engagement, improving agent performance and delivering a superior customer experience (CX).
Startek® enables brands to understand the end-to-end customer journey by combining VoC data with customer and agent interaction data. Best-loved brands are built on world-class CX. But how do you know where to focus your effort? And how do you replicate the behaviors of your best agents across your whole team?
But how do you know where to focus your effort? And how do you replicate the behaviors of your best agents across your whole team?
Together, these insights provide visibility across the customer journey. By combining customer and agent touch points and correlating this information with customer insights, behaviors that drive desired customer outcomes are identified. Gamification focuses agent effort on the actions with the most impact, enhancing both the agent and customer experience.
Startek® Gamification
Startek Gamification connects data across contact center metrics to identify agent behaviors and employs AI to provide insights on agent performance. A real-time view of individual performance drives employee engagement while gamification modules drive desired behaviors, leading to operational efficiencies.
More than just another visualization or gamification app, Startek Gamification is a performance management platform that uses data science to combine data visualization, behavior science and gamification.
A global CX solutions provider with 30 years’ expertise, Startek powers more than 500 million customer interactions every year. By combining our deep understanding of customer needs across industries with customer and agent data, brands can drive the agent behaviors that lead to the most positive customer outcomes.
Features
Expand agent expertise through personalized microlearning
Build an engaging, high-performance culture in both remote and onsite teams
Deliver in-the-moment feedback for better outcomes
Increase interaction between leaders and their teams
Impact
10%
reduction in average handle time (AHT)
10%
increase in first contact resolution (FCR)
5%
increase in customer satisfaction (CSAT)
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Startek® AI Coach
Deploy on-demand training and real-to-life simulations that fast-track agent learning
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Insights
Press releases
Startek® Honduras earns Women Empowerment Dragon certification from Awards of Happiness
Startek Philippines wins Silver at HR Excellence Awards 2025 for excellence in employee engagement, setting a benchmark for people-first BPO culture.
August 2025
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How chatbots are redefining guest support in the hospitality industry
Discover how chatbot customer service solutions are revolutionizing hospitality. 24/7 support, 30% cost reduction, enhanced guest experience.
August 2025
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Startek® wins Silver Stevie® Award in 2025 International Business Awards®
Startek wins Silver Stevie® at 2025 International Business Awards for its Generative AI Customer Service Solution, recognized for innovation and CX excellence.
August 2025
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Startek® Philippines wins silver at HR Excellence Awards 2025 for excellence in employee engagement
Startek Philippines wins Silver at HR Excellence Awards 2025 for excellence in employee engagement, setting a benchmark for people-first BPO culture.
August 2025
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Startek® joins Everest Group and Clinton Global Initiative to expand inclusive hiring through Impact Sourcing Pledge
Startek joins Clinton Global Initiative and Everest Group Impact Sourcing Pledge to expand inclusive hiring and create 1M jobs for marginalized communities by 2030.
August 2025
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Real-world applications of Generative AI for customer experience in E-commerce
Discover how generative AI transforms e-commerce customer experience through personalization, chatbots, and real-world applications. Boost CX today.
August 2025
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Startek® honored with 3 Stevie® Awards for Great Employers 2025
Startek wins Gold, Silver & Bronze at Stevie® Awards for Great Employers 2025, honored for remote workforce, DEI, and leadership development excellence.
August 2025
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