Startek helps telecom, broadband and streaming leaders reduce churn, grow revenue, protect high-value customers and deliver fast, frictionless support at scale, across 25+ languages and through a secure, AI-integrated delivery model.
Startek helps telecom, broadband and streaming leaders reduce churn, grow revenue, protect high-value customers and deliver fast, frictionless support at scale, across 25+ languages and through a secure, AI-integrated delivery model.
33% of telecom users consider switching after one bad experience
30% of streaming subscribers churn within 6 months due to poor support
Up to 15% of total revenue lost to fraud and identity manipulation in CX channels
High-value customers drive 40–60% of total ARPU—but often receive generic service
Opportunity: Improve retention, increase upsell and secure CX with intelligent customer journey design.
improvement in FCR
improvement in Retention Rate
NPS improvement
improvement in Sales Performance
improvement in Positive Sentiments
reduction in Escalation Cases
improvement in Service Level
reduction in Customer Decay (Ultimate Churn)
call summarization + offer prediction
real-time resolution + coaching
churn signals + HVC scoring
100% QA with fraud flagging + escalation path
integrated customer view + unified comms
KBA + voice biometrics + agent assist
“Startek helped us lower churn, double upsell, and eliminate fraud exposure in CX, all in under 9 months.”
— Head of Operations, Multinational Telco
“They didn’t just build a service model, they built a growth engine.”
— VP, OTT Streaming Platform
You don’t need more customers.
You need to keep the right ones.
Startek helps you do both—smarter, faster
and globally.
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