Our omnichannel solutions ensure meaningful partnership in a consumer-focused cable and media landscape, where changing preferences and demand for a curated content experience is driving a business model rethink.
Pervasive disruptions, like streaming apps or video-on-demand, now cater to the informed consumer base that is willing to move beyond the linear programming format of entertainment. Always-on connectivity, synchronized devices and distracted attention spans have all at once contributed to a problem of plenty for the customer—choice.
For cable and media businesses however, differentiating on CX is no longer an option, it’s fundamentally imperative.
Decades of relationships with cable & media leaders
Our partnership with some of the finest Cable and Media brands has resulted in superior consumer experience, positively creating a lasting impact on your marketing goals. Our clients have benefited from our digital solutions that simplify options for end-users, helping them engage and connect across channels they prefer.
Technical Troubleshooting
Video billing, repair handling for some of the largest providers
Specialized Services
Digital television adapter and self-install kits
Automated Commercial
Management
Billing and payment processing simplified
E-commerce Voice Support
Click-to-call, direct dial, IVR assist to optimize
e-commerce strategy
Critical back-office support
Unlocking efficiencies in business support services through digitization
