Startek offers omnichannel, full-lifecycle solutions for some of the largest global banks and insurers seeking to digitally transform customer engagement and experience they offer.
Faced with disruptions like mobile banking and digital insurance, BFSI has been one of the early adopters of digitalization and now faces demands to double down on the initial momentum of the transformation. Customer expectations of entities across this broad space are changing: quick service turnarounds and lower transactional costs are getting replaced by shout-outs for personalized offers.
The marketplace is witnessing a convergence. FinTech’s are encroaching upon the traditional provider space, while the latter continue to either invest in innovative solutions or acquire new capabilities. Additionally, COVID-19 has impacted discretionary spending, leading to a change in both consumption and investment patterns across retail and corporate markets. Contactless service with near zero downtime is the new norm for customer success in BFSI.
However, stakeholders across the board—investors, regulators, clients—are mindful of the quality and security pressures on BFSI. Our solutions ensure you can strike a balance between digital innovations in CX and security. We offer omnichannel, full lifecycle customer experience for some of the world’s leading global banks and insurers. Likewise, our team of BFSI experts has been instrumental in reducing defects and improving employee productivity as part of our technical support partnership for large global banks.
Startek’s Analytics and Insights solution is also leveraged by the financial services industry to see metrics that matter in a completely different light, helping leaders articulate business decisions with the power of data.
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