As consumers seek personalized medication and care, healthcare providers are realigning their business models to deliver quality services at scale. They must leverage digital CX solutions to make the most of new approaches in the marketplace—interoperability, patient data virtualization, payment innovations, etc. However, in the midst of this tech-transformation, Healthcare is also battling the disruptions brought about by COVID-19.

From routine member enrollment to specialized services like medical logistics, we manage the entire revenue lifecycle to help you build a loyal customer base. Capable of an integrated CX across the healthcare spectrum, our digital, omnichannel solutions unlock efficiencies to enhance the most complex or legacy processes.

Startek’s digital healthcare solutions

Payers

Ensure member and provider loyalty and growth through enrollment, eligibility verification, benefits determination, billing and reconciliation, claims support and more.

For over three decades, we’ve enabled remote patient monitoring and other member services that consistently exceeded expectations.

Providers

Optimize your approach to coding, billing, revenue recovery, pre-authorization, nurse triage, after hours support, proactive care, disease management and lifestyle coaching.

Invest in outcomes that simplify processes and trim costs to retain and enhance focus on your customers.

Pharmaceuticals

Leverage our deep industry expertise in Pharma to enhance Rx accuracy, benefit coding, product literature, tele and video-detailing, data management/bridging, analytics and market research, customer service, mail-order processing, supply chain management and drug utilization review.

Medical Devices

Benefit from our ecosystem of technology partners to improve device distribution, patient monitoring, order management, supply chain management, billing and claims, verification, technology support, data collection and management, sales and lead generation on an ongoing basis.