A proven suite of digital solutions complements our expertise in CX transformation for the telecom industry, where players are struggling to control customer attrition and grow average revenue per user
The significance of telecom as an intrinsic layer in the data and connectivity ecosystem is shrinking. As enablers of digitalization and investors in capital intensive assets like spectrum, telecom providers are ironically more vulnerable to revenue shocks and customer churn than any other player in the ecosystem. While they continue to connect more people or businesses, control over existing and access to new value streams seem to elude even the largest among them.
Startek’s portfolio of digital, omnichannel solutions is geared for outperformance in CX for the telecom industry. With nearly three decades of helping telecom companies innovate, our experts are equipped to optimize your customer engagement models for growth and resilience. Win more credibility with proactive checkpoints and meaningful responses from multi-lingual experts that help anticipate customer expectations and offer diagnostics in standard and non-standard contexts for both B2BC audiences. With industry leading digital solutions in RPA, AI, chatbots and self service automation, we provide the right level of expertise to revitalize your customer journey strategy for maximum retention and brand growth. Even so, our approach to business assurance is fundamentally rooted in leapfrog innovation that is helping our clients embrace the transition to 5G or provide mission critical services to frontline healthcare workers through the ongoing pandemic.
Startek recognized as a Leader in Social Media CX Services and Work From Home Services in Global ISG Provider Lens™ quadrant report on Contact Center ..