A proven suite of digital solutions complements our expertise in CX transformation for the telecom industry, where players are struggling to control customer attrition and grow average revenue per user


The significance of telecom as an intrinsic layer in the data and connectivity ecosystem is shrinking. As enablers of digitalization and investors in capital intensive assets like spectrum, telecom providers are ironically more vulnerable to revenue shocks and customer churn than any other player in the ecosystem. While they continue to connect more people or businesses, control over existing and access to new value streams seem to elude even the largest among them.

Startek’s portfolio of digital, omnichannel solutions is geared for outperformance in CX for the telecom industry. With nearly three decades of helping telecom companies innovate, our experts are equipped to optimize your customer engagement models for growth and resilience. Win more credibility with proactive checkpoints and meaningful responses from multi-lingual experts that help anticipate customer expectations and offer diagnostics in standard and non-standard contexts for both B2BC audiences. With industry leading digital solutions in RPA, AI, chatbots and self service automation, we provide the right level of expertise to revitalize your customer journey strategy for maximum retention and brand growth. Even so, our approach to business assurance is fundamentally rooted in leapfrog innovation that is helping our clients embrace the transition to 5G or provide mission critical services to frontline healthcare workers through the ongoing pandemic.

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Omnichannel CX and Billing

We cover the entire spectrum: customer acquisition, service activation, renewals, account enquiries, complaint resolutions product information, and billing support to help you seamlessly manage interactions with your customers at scale and over channels they prefer.

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Warranty and Technical Support

Simplify product activation and remote maintenance or troubleshooting to build on loyalty and grow ARPU. With decades of experience in warranty and tech support, our engagement specialists are equipped to delight customers by resolving queries meaningfully and quickly.

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Sales Support

Make the most of our expertise in new activations and seasonal ramp-ups to boost the launch and sales performance of your differentiated products and services. Startek's coverage in sales support and customer management is based on AI-enabled digital tools assisted by thousands of responsive and empathetic telecom experts.

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Business Services

Infuse blue sky thinking across back office services through robotic process automation and augment your teams’ productivity/bandwidth with help from dependable resources on demand. Time saved on repetitive processes translates is revenue earned!

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Analytics and Insights

Make innovation a structured strategy aimed at streamlining operations through the power of (customer) behavior and sentiment analytics. Optimize customer interaction channels at play with an omnichannel approach to voice, chatbots, mail, video, social.