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Uncertainty is the new normal across industries. Whether it’s the pandemic that stretched remote capabilities, competition from the asset-light, shared- economy; or the disruptive forces of regulatory protectionism—returns on investments continue to be constrained by leadership bandwidth and asset performance. Startek understands the operational pressures faced by CXOs. Our Intelligent Business Process Management practice is designed to take an “integrated and smart business” approach by fundamentally reinforcing platforms, technology, and automation, in partnership with both leadership and business line managers.
Intelligent Business Management redefines process excellence across functions. We support your functional teams with best-practices, AI-driven digital platforms, and domain expertise, helping you focus on core strategy and transformation. The net result is a smart reduction in total cost of operations, enhanced speed-to-market, and process innovation at scale that future-proofs your business.
Why We stand out and stay ahead
Startek is a powerhouse of insights-driven business value for customer-centric businesses, offering over three decades of CX consulting, technology, and omnichannel experience for some of the finest brands. Unlike traditional Business Process Outsourcing (BPOs) dependent on headcount, we help create moats through outcome-oriented digital transformation, reducing total cost of service and implementing a target operating model in the connected marketplace.
We’re setting benchmarks for the future of work by keeping agility, business continuity and innovation at the core of our digital strategy. Our focus on analytics and BOTS helps you adapt to imminent shifts in the marketplace, and lead as a first-mover. We pioneered the Campus-on-Cloud, an always-on platform and cloud-native extension for your office that leverages AI and automation to track productivity. With 46 centers across 13 countries, we ensure your talent pyramid is strategically structured through best-fit shoring—our engagement models reflect agile platforming, outcome orientation and smart capability/workforce augmentation. Learn more about how our Intelligent Business Process Management Back Office Services are disrupting the traditional Business Process Outsourcing (BPO) model:
Digitally transform F&A with our automation-first approach, offering multi-locational and multi-lingual delivery capabilities, best-in-class governance to uphold transactional integrity, comprehensive coverage to maximize savings, and efficient, timely closures. Our global presence and experience in supporting the CFO’s office at large global brands is rooted in the qualified advice of our accounting professionals working in diverse Industry segments with functional responsibilities—driving transformation and strategic tech-enablement across procure-to-pay (P2P), Order-to-cash (O2C), and Record-to-Analyze (R2A).
Startek’s Digital Procurement solutions offer deep category expertise across core and non-core (indirect) areas, with industry experienced Category managers. We leverage the power of predictive analytics to help you analyse (or forecast) enterprise-wide spends, including tail-spends—while red-flagging maverick spends. Our Category management and Strategic Sourcing experts help identify and realize tangible savings across your Source-to-Pay cycle. Our integrated end-to-end Digital Applications portfolio offers efficiencies that optimize ROI for the CPO’s office and includes—among other tools— a Vendor and Catalogue management portal that integrates with leading ERP; a BOT/ AI enabled Contract Lifecycle Manager; and an integrated Fulfilment and Logistics Control Tower for Post PO Management.
Our HRO solutions are based on a singular premise: effectively leverage Startek’s Global workforce and mobility management capabilities and optimize excellence across the skills and talent value chain from acquisition to employee lifecycle management. Our end-to-end Digital HR Management system enables remote hiring and contactless onboarding capabilities across 13 countries.
We understand the priorities of today’s Chief People Officers; our AI-driven tools are designed to simplify the transactional and compliance processes that free previously cluttered bandwidth. This allows HR to allocate their time and expertise toward skilling, employee satisfaction and the future of work, while clocking real savings across HR processes.