Aparup Sengupta is currently the Executive Chairman and Global Chief Executive Officer at Startek. Most recently, he served as the Operating Partner of Capital Square Partners, and Chairman of Startek. Previously, he was the Executive Chairman of MINACS during the period MINACS was a portfolio investment of CSP. Prior to joining Minacs, Aparup was the Global CEO and MD at Aegis. He led Aegis’ transformation from $60million in revenues to over $ 850 million company with 60,000 people in less than seven years. He has been part of the founding team behind three successful start-ups: 24/7 Customer, Ion Idea and Think Harbor. Economic Times of India honored him as the CEO of the Year at the BPO Industry Awards 2010. He has also been featured in the IAOP’s Powerhouse 25 – Top leaders in the Outsourcing landscape, 2011.

He received his B.E in Engineering degree from the Bengal Engineering and Science University, which conferred him with the distinguished Alumnus Award, and has attended several management leadership programs at XLRI, Indian Institute of Management (IIM) and Portsmouth University, UK.

Ramesh brings more than 30 years of global finance experience with an extensive track record of profitably growing BPO companies. He previously served as CFO of Aegis Global where he helped manage more than 40,000 employees, implemented various internal controls, and centralized the company’s treasury management system to improve working capital and cash flow management. Prior to Aegis, he also led the finance organization of prominent BPOs, including serving as CFO of The Minacs Group and Progeon (now Infosys BPO). Ramesh is particularly skilled at mergers and acquisitions, fundraising, risk management, taxation, and legal and compliance. He holds a Bachelor of Commerce degree from Mumbai University and is a Chartered Accountant and Certified Cost & Works Accountant.

Rajiv Ahuja is a multi-faceted leader with decades of experience in BPO industry and a proven track record of taking customer-centric service organizations to the next level.
Prior to joining Startek, Rajiv was the SVP & Country Manager India, China, Malaysia and Japan at Convergys. Prior to Convergys, Rajiv was associated with Aegis for 12 years in various leadership roles, most recently as President, ASEAN & ANZ. He played a stellar role in building and managing the Philippines Operations when Aegis acquired PeopleSupport in the Philippines. Earlier, Rajiv headed AOL’s captive center in Bangalore, headed Dell’s US Consumer Care Division in India and served as the India COO of VCustomer, a large 3rd party BPO.
Rajiv earned an Honors Degree in Commerce from St. Xavier’s College in Kolkata and a certificate in International Management from Stanford University and National University of Singapore.

As Startek’ Global Chief Operating Officer, Mario leads the organization responsible for delivering differentiated value to customers, along with promoting Startek culture and vision across the global footprint

Since joining Startek in 2012, Mario has undertaken progressively a variety of key leadership roles spanning Account Management, Multi-Vertical Operations, Strategy and Innovation. Mario most recently served as SVP & Chief Operations Officer for the Americas where he was responsible for key strategic relationships and operations across the region. Mario draws his daily inspiration from the thousands of team members he is committed to empowering and supporting as they design a future ready digital CX organization

Prior to starting his career at Startek, Mario spent 12 years in the industry where he held leadership positions across the globe with shared services and industry leading innovation companies. He was responsible for large scale deliveries supporting wide-ranging portfolio of fortune 500 companies, outsourcing across a variety of industries

Mario’s commitment is to always listen to the customer as the needs and preferences are constantly changing, to engage team members and communities with respect; and lead the business with integrity, passion and humility.

S.M.Gupta, Global Chief People Officer of Startek steers the Human Resource function handling the multi-cultural, multi-lingual and socio-economically diverse 46000+ strong workforce. Startek is an NYSE listed entity venturing into BPO Business and is spread across 13 countries and 54 global locations.

SM brings with him over 30 years of HR experience across the IT, ITES, Telecom, Retail, Oil and FMCG sectors. In his previous roles, he was associated with organizations such as Tata, Reliance, Kansai Nerolac Paints, Cadila Pharmaceuticals and Essar Oil. Through his strategic vision and unmatched execution, he has enabled innovative people strategies, policies and programs in his organization across 13 countries. Under his leadership, his organization has been instrumental in winning numerous distinct HR awards from industry bodies such as Aon, Great Place to Work, National Award from Govt. of India, NASSCOM, CII, SHRM, People Matters, NCPEDP, Businessworld and BPeSA among others. SM is a renowned speaker and a thought leader at various forums and associations. He is committed to working towards creating a progressive workplace, and is a true believer in inclusion and diversity. He is a Governing Board member of the National Abilympic Association of India. He holds a Bachelor’s degree in Science, Master in Business Administration (MBA) from Kurukshetra University and a Doctorate degree (Ph.D.) in Commerce & Management Studies from Andhra University.

Mansour is currently the Chief Executive Officer at Contact Center Company (CCC) which is a Joint Venture between Startek & Saudi Telecom Company (STC). He comes with over 26 years of successful track record in both public & private sectors. His experience pans across various functions in Telecom and Technology sectors such as Customer Experience and Business Management, Sales, Business Development, Revenue Management and People Management. He has been associated with CCC since 2011 and prior to CCC, he worked with STC from 2001 till 2011 in varies leadership roles.

In the past, Mansour has worked with various organizations including Royal Saudi Air Force, International system Engineering, Al Salam etc.

Mansour holds an MBA from Florida University, USA and a BSc. in Software Engineering from King Saud University, KSA. He has also undertaken professional training from well- known and reputed business institutes across topics such as digital transformation, leadership, finance, innovation and creative thinking.

Mansour is a member of Global Customer Experience Association and the Saudi Computer Association.

Sanjeev has over 25 years of global experience across diverse industries and business functions. He has held leadership roles in BPO, consulting, supply chain management, digital and analytics and knowledge services, across several industries. Most recently Sanjeev was the MD & CEO of IMaCS (ICRA Management Consulting Services). Earlier Sanjeev headed the Research and Analytics business unit at WNS and CRISIL. In the past, he has also held leadership roles at Firstsource Solutions and  IBM Global Services (USA).

Sanjeev has a PhD in Business Administration from the University of Illinois at Urbana-Champaign, Post Graduate Diploma in Management (MBA) from the Indian Institute of Management (IIM)- Ahmedabad and a BSc degree in Mechanical Engineering from Birla Institute of Technology, Ranchi.

Dixie brings more than 30 years of experience in the legal function across several regions, including North and Latin America, and Asia Pacific. Having worked both in private practice as well as a corporate counsel in house, Dixie is a domain expert in handling all legal matters like contracts, litigations, disputes, IP, SEC filings, insurance, and corporate governance. Dixie holds a bachelors of arts from the University of Tennessee and a Juris Doctorate from Vanderbilt University School of Law, Tennessee.

Rick Ferry has enjoyed a successful career in the contact center/CX space for over 3 decades. A serial entrepreneur, Rick has experience in building and leading organization, as well guiding companies through a variety of public offerings during his career. His ability to quickly build high-performance teams in the critical growth areas of business development and operational execution is recognized as a key factor of his growth strategy. The returns generated to investors and the high-quality results in client satisfaction have consistently translated into extraordinary growth. Rick is most comfortable forging strong and enduring client relationships. He blends the critical thinking of an engineer together with the discipline and education in business to formulate successful strategies and solutions for clients across market verticals.