Aparup Sengupta is currently the Executive Chairman and Global Chief Executive Officer at Startek. Most recently, he served as the Operating Partner of Capital Square Partners, and Chairman of Startek. Previously, he was the Executive Chairman of MINACS during the period MINACS was a portfolio investment of CSP. Prior to joining Minacs, Aparup was the Global CEO and MD at Aegis. He led Aegis’ transformation from $60million in revenues to over $ 850 million company with 60,000 people in less than seven years. He has been part of the founding team behind three successful start-ups: 24/7 Customer, Ion Idea and Think Harbor. Economic Times of India honored him as the CEO of the Year at the BPO Industry Awards 2010. He has also been featured in the IAOP’s Powerhouse 25 – Top leaders in the Outsourcing landscape, 2011.
He received his B.E in Engineering degree from the Bengal Engineering and Science University, which conferred him with the distinguished Alumnus Award, and has attended several management leadership programs at XLRI, Indian Institute of Management (IIM) and Portsmouth University, UK.
Vikash brings over 25 years of global finance experience with proven proficiency in handling investor and board relations, risk management, mergers and acquisitions, business finance, financial control, planning, reporting, accounting, taxation, treasury and audit functions. Prior to joining Startek, he served as the CFO of IBS Software, where he played a pivotal role in transforming the company from an on-premise license model to SaaS while driving high profitability and significant growth in cash-flows. Prior to IBS, he was the CFO of AppLabs Technologies (a CSC Company) and has also worked at Wipro for more than a decade where he was an integral part of the Europe's leadership team negotiating large outsourcing contracts while being in charge of the finance activities.
He holds a Bachelor’s Degree in Commerce and is a certified Chartered Accountant from the Institute of Chartered Accountants of India. He has been recognized twice amongst top 100 CFOs by CFO India magazine, 10 Most Dynamic CFOs by Insight Success magazine and Global CFO Excellence award by Acquisition International business magazine.
As Startek’ Global Chief Operating Officer, Mario leads the organization responsible for delivering differentiated value to customers, along with promoting Startek culture and vision across the global footprint
Since joining Startek in 2012, Mario has undertaken progressively a variety of key leadership roles spanning Account Management, Multi-Vertical Operations, Strategy and Innovation. Mario most recently served as SVP & Chief Operations Officer for the Americas where he was responsible for key strategic relationships and operations across the region. Mario draws his daily inspiration from the thousands of team members he is committed to empowering and supporting as they design a future ready digital CX organization
Prior to starting his career at Startek, Mario spent 12 years in the industry where he held leadership positions across the globe with shared services and industry leading innovation companies. He was responsible for large scale deliveries supporting wide-ranging portfolio of fortune 500 companies, outsourcing across a variety of industries
Mario’s commitment is to always listen to the customer as the needs and preferences are constantly changing, to engage team members and communities with respect; and lead the business with integrity, passion and humility.
S.M.Gupta, Global Chief People Officer of Startek steers the Human Resource function handling the multi-cultural, multi-lingual and socio-economically diverse 46000+ strong workforce. Startek is an NYSE listed entity venturing into BPO Business and is spread across 13 countries and 54 global locations.
SM brings with him over 30 years of HR experience across the IT, ITES, Telecom, Retail, Oil and FMCG sectors. In his previous roles, he was associated with organizations such as Tata, Reliance, Kansai Nerolac Paints, Cadila Pharmaceuticals and Essar Oil. Through his strategic vision and unmatched execution, he has enabled innovative people strategies, policies and programs in his organization across 13 countries. Under his leadership, his organization has been instrumental in winning numerous distinct HR awards from industry bodies such as Aon, Great Place to Work, National Award from Govt. of India, NASSCOM, CII, SHRM, People Matters, NCPEDP, Businessworld and BPeSA among others. SM is a renowned speaker and a thought leader at various forums and associations. He is committed to working towards creating a progressive workplace, and is a true believer in inclusion and diversity. He is a Governing Board member of the National Abilympic Association of India. He holds a Bachelor’s degree in Science, Master in Business Administration (MBA) from Kurukshetra University and a Doctorate degree (Ph.D.) in Commerce & Management Studies from Andhra University.
Mansour is currently the Chief Executive Officer at Contact Center Company (CCC) which is a Joint Venture between Startek & Saudi Telecom Company (STC). He comes with over 26 years of successful track record in both public & private sectors. His experience pans across various functions in Telecom and Technology sectors such as Customer Experience and Business Management, Sales, Business Development, Revenue Management and People Management. He has been associated with CCC since 2011 and prior to CCC, he worked with STC from 2001 till 2011 in varies leadership roles.
In the past, Mansour has worked with various organizations including Royal Saudi Air Force, International system Engineering, Al Salam etc.
Mansour holds an MBA from Florida University, USA and a BSc. in Software Engineering from King Saud University, KSA. He has also undertaken professional training from well- known and reputed business institutes across topics such as digital transformation, leadership, finance, innovation and creative thinking.
Mansour is a member of Global Customer Experience Association and the Saudi Computer Association.
Dixie brings more than 30 years of experience in the legal function across several regions, including North and Latin America, and Asia Pacific. Having worked both in private practice as well as a corporate counsel in house, Dixie is a domain expert in handling all legal matters like contracts, litigations, disputes, IP, SEC filings, insurance, and corporate governance. Dixie holds a bachelors of arts from the University of Tennessee and a Juris Doctorate from Vanderbilt University School of Law, Tennessee.
Abhinandan (Abhi) Jain is responsible for setting and executing digital strategies globally to drive digital consumer experiences across all business touchpoints, create new business value, drive digital revenues and lead the strategic transformation of the business. He is passionate about helping companies create exceptional customer experiences through the intelligent use of digital tools, platforms, technologies, services, and processes.
With over 25 years of experience across organizations like Siemens, GE-Genpact, Birlasoft, Sutherland, and Servion. He has successfully partnered with hundreds of client organizations (across Hi-tech, Manufacturing, Insurance, Telecom, Capital Markets, Retail & Healthcare) to help them unlock the potential of technology disruption. He recently got recognized by Global Stevie awards by winning the individual leadership award in Sales and Customer Service (2021).
Abhi holds a Bachelor in Computer Engineering from Mumbai University, India, and an MBA (Finance) from University from St. Thomas, USA. He is an acknowledged public speaker at conferences and participant at various Industry events and is actively engaged with the University of Georgia and South Florida as an Advisor, and is an active mentor at various at-risk youth programs.