The global travel and tourism market is poised to reach over $8.9 trillion by 2026. A dynamic and highly competitive industry, travel and hospitality providers rely on their brand experience to keep customers coming back for more.
Building a detailed picture of the customer journey to identify pain points and wow customers in the moments that matter sets leading travel and hospitality brands apart. And with 72% of travelers always or frequently reading reviews before deciding on places to stay or eat, hospitality brands can’t afford to leave their reputation to chance, making social CX a top priority.
Case study
Improving CX with Startek® Interaction Analytics
The challenge
Our client, a global travel booking company, wanted to drive sales by improving the customer experience.
The Startek® solution
- Created a multichannel customer engagement strategy supporting over 100 brand-affiliated websites
- Deployed Startek® Interaction Analytics to understand the customer experience and identify opportunities for improvement
- Implemented multilingual customer support
The results
- 10% increase in hotel and air sales
- Top 3 position among client vendors
Your trusted CX partner
Trusted by the travel and hospitality industry for more than 30 years, Startek® has the expertise you need to deliver world-class CX.
38k
Associates
Supporting voice and non-voice services
12
Countries
Global delivery with local flair
40
Languages
Building stronger customer connections
200+
Clients
Trusted by leading brands
Featured solutions
Insights
Guides & whitepapers
Startek® Redefining CX in Travel & Hospitality Whitepaper.
Download this whitepaper for essential CX insights and strategies to excel in travel and hospitality.
October 2023
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Leverage Technology to Boost Customer experience in travel and hospitality industry
Discover the top three ways technology elevates travel and hospitality CX and help brands stay on top.
May 2023
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How technology is disrupting CX in the hospitality industry
Discover how technology is revolutionizing CX in the hospitality industry and explore six digital transformation trends.
April 2023
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Social Media and Customer Experience: 6 ways to improve travel and hospitality
Learn how social media can enhance CX in travel and hospitality by understanding customer behavior, increasing brand accessibility and improving awareness.
February 2023
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Contact center optimization: How to maximize performance in 2024
Boost agent performance and improve customer experience! Startek solutions empower your contact center's success.
April 2024
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Conversational AI in banking and financial services: Use cases and benefits
Explore how conversational AI in banking and financial services enhances customer interaction. Drive efficiency and satisfaction with intelligent solutions.
April 2024
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Multichannel contact center: The key to streamlined customer interactions
Deliver seamless customer support across all channels with a multichannel contact center solution. Learn more about its benefits and how to implement it.
April 2024
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