Combine information across data sources to build a real-time view of customer feedback and power data-driven decision-making.
Automated Quality Management (AQM) enables organizations to manage the quality of their products and services more efficiently and effectively by automating quality management processes and tasks
AQM systems automate the process of tracking and managing customer complaints and feedback or monitor and analyze data to identify areas for improvement.
By employing AQM solutions, brands are able to meet regulatory requirements and gain a more comprehensive and real-time understanding of the quality of their products and processes. This enables data-driven decisions and continuous improvement of their quality management practices.
Startek® Automated Quality Management combines information stored in document systems such as databases, call notes and call dispositions with data sources including emails, calls and chats to deliver actionable business insights.
Delivered in easy-to-interpret visual formats, Startek Automated Quality Management puts actionable data within easy reach of decision-makers.
Deployed across attended and self-service channels, Startek Automated Quality Management ensures customers receive consistent, accurate and high-quality experiences. In live channels, such as voice or chat, automated quality management validates that agents are following best practices and providing accurate and consistent responses to customers. When deployed in a digital environment, automated quality management validates the accuracy and effectiveness of information, such as that in knowledge bases or provided by chatbots. By automating these processes, Startek Automated Quality Management eliminates the risk of human error.
Improve efficiency and accuracy with automation.