Deliver human-like automated conversations with Startek® Conversational AI
Automate routine tasks to deliver fast, 24/7 service, deflecting calls from voice-based channels and improving customer satisfaction.
By leveraging artificial intelligence (AI), conversational AI enables your customers to have human-like conversations with self-service tools including chatbots and automated messaging solutions.
The combination of natural language processing (NLP) and machine learning algorithms enables conversational AI-based solutions to understand your customer’s intent and deliver a relevant and conversational response in a scalable solution.
Startek® Conversational AI
Startek® Conversational AI automates high-volume interactions and routine inquiries to eliminate wait times, driving cost efficiencies and increasing customer satisfaction.
- Effortless automation – through human-like interactions, your customers can instantly access intuitive support for bill payments, password resets, order status inquiries, device set up and more
- Personalized, 24/7 support – Staffing a contact center 24/7 may not be cost-effective but automated solutions make it possible for your brand to be there for your customers around the clock
- Seamless escalations – automation can contain the majority of common queries but sometimes only a live agent can offer the required support. If the AI is unable to answer the query, Startek Conversational AI seamlessly transfers the customer and their interaction history to a live agent
- Multilingual support – voice and chatbots can be trained to respond to customers in their preferred language, enhancing the customer experience without the investment in native-speaking live agents
- Easy integrations – Startek Conversational AI can be integrated across communication channels, including social media, text messages, websites, email and voice calls
Features
Deliver instant, 24/7 service at scale.
Contain contacts in automated channels
Deflect live interactions to automated channels
Enhance CX across connected channels
Increase cross and upselling opportunities
Explore more solutions
Startek® robotic process automation
Harness the power of bots to automate routine and repetitive tasks to streamline business processes
Learn more
Insights
Blog
Customer Experience Automation for E-commerce: Boosting conversions with AI
Learn about omnichannel contact center software, its key features, benefits, top 2025 solutions, and how to implement them for better customer service.
June 2025
Read morePress releases
Startek® recognized for cybersecurity excellence and innovation leadership in 2025
Startek wins CISO & Cyber Pioneers and Cyber Security Excellence Awards 2025 for leadership in enterprise security and secure-by-design CX innovation.
June 2025
Read moreBlog
Open enrollment: Elevating customer experience through empowered support agents
Learn about omnichannel contact center software, its key features, benefits, top 2025 solutions, and how to implement them for better customer service.
June 2025
Read morePress releases
Startek® recognized with 5 Comparably Awards for excellence across leadership, career growth and team performance
Startek earns 5 Comparably Awards for 2025, recognized for career growth, leadership, and team excellence—driven by a people-first culture and talent strategy.
June 2025
Read moreBlog
How Agentic AI is redefining customer loyalty and customer retention
Learn how Agentic AI revolutionizes customer loyalty, enhances retention, and shapes the future of CX through integration strategies and case studies.
June 2025
Read moreBlog
How Agentic AI is reshaping customer experience in 2025
Discover how Agentic AI transforms Customer Experience in 2025. Explore challenges, applications, and best practices with Startek’s innovative solutions.
June 2025
Read morePress releases
Startek® Wins 2025 Fortress Cybersecurity Award for Organizational Excellence
Startek wins the 2025 Fortress Cybersecurity Award for Organizational Excellence, recognized for secure systems, innovation, and data protection leadership.
June 2025
Read more