The responsibility for social media falls squarely in the marketing department, right? Not anymore. You’ve surely heard pundits use the phrase “customer service is the new marketing” over the past five years or so. Well today, with customers flocking to social channels for customer service, the catch phrase is now: “social custom service is the new marketing.”
Today’s travelers have high-flying expectations for customer service. STARTEK’s client, a leader in the travel industry, is all too aware that pleasing its customers is just as important as meeting the safety, convenience, and comfort that its customers have come to expect. That’s why the travel company engaged STARTEK to help it take customer service and satisfaction to new heights
Despite Digital Preferences, Millennials Want to...
Millennials are famously digital savvy. But it doesn’t mean they don’t want humans delivering their customer service.
Don’t Chatbot Me: Consumers Want a Human on the...
Is digital transformation taking human dialogue out of the customer service experience? Here’s why you need humans in your strategy.
To start optimizing your client engagement call us at +1 (800) 541-1130.