News & Insight

For Payers and PBMs, Being Consumer-Centric Isn’t Enough Think being consumer-centric is enough to drive member satisfaction and loyalty? Payers and PBMs need to think again. Read More
Social Media Out of Control The responsibility for social media falls squarely in the marketing department, right? Not anymore. You’ve surely heard pundits use the phrase “customer service is the new marketing” over the past five years or so. Well today, with customers flocking to social channels for customer service, the catch phrase is now: “social custom service is the new marketing.” Read More
Travel Company Takes Customer Satisfaction to New Heights Today’s travelers have high-flying expectations for customer service. STARTEK’s client, a leader in the travel industry, is all too aware that pleasing its customers is just as important as meeting the safety, convenience, and comfort that its customers have come to expect. That’s why the travel company engaged STARTEK to help it take customer service and satisfaction to new heights Read More
Ramping Up for Retail Peak Season? Focus on These 2 Things First Ramping up for the holiday season? Here are the 2 most important things to focus on. Read More
Keeping Your Receivables and Cash Flow Healthy While Complying with Regulations With consumers bearing more of the financial responsibility for their healthcare, keeping receivables healthy creates challenges for healthcare organizations. Read More
Did you know STARTEK helped an automotive company increase its revenue by $10M? To become a leader in the automotive industry, it takes expertise, innovation, quality, and leadership. This STARTEK client, a major manufacturer of auto and truck parts, has it all, with many decades of success to prove it. Yet, its new chief marketing officer (CMO) knew the company could further improve its performance, particularly when it came to customer service and engagement. Read More