News & Insight

Customer Satisfaction Soars with Authentic Dialogue A leading travel company trained its employees to use principles of human communication science. The result? Everyone loves it. Read More
Dialogue Drives the Outcomes that Matter Scripts are so 2010. Authentic human dialogue drives the customer care outcomes that companies need today. Read More
Gogo Partners with Startek to Deliver Customer Care at 35,000 Feet As the leader in inflight Internet services, Gogo keeps passengers connected and entertained on thousands of aircraft operated by leading global commercial airlines such as United, Delta, Alaska, Virgin America, and Japan Airlines as well as on thousands of private aircraft, including those of the largest fractional ownership operators. Because enhancing the experience for both passengers and crew strikes at the core of Gogo’s mission, company leaders knew early on that fast and effective... Read More
Chit-Chat is Nice, But Good Dialogue Drives Customer Satisfaction It takes good dialogue to drive customer satisfaction. What’s good dialogue, you say? Here’s a hint: it’s not chit-chat. Read More
Busting the Conversation Myths: How Dialogue Can Impact Your Business Does conversation with customers hurt or help metrics such as NPS and CSAT? We bust the myths around dialogue. Read More
Leading Home Medical Equipment Provider Drives Healthier Patient Experiences on Their Road to Recovery For many patients on the road to recovery, navigating the journey from hospitalization to at-home care can be a bumpy ride. It’s especially challenging for patients who must maneuver through the complexities of ordering and using medical devices at home. STARTEK’s client, a leading home medical equipment provider, is all too aware that this process can evoke fear and anxiety in patients at a time when they are most vulnerable. That’s why the healthcare company engaged STARTEK to help... Read More