Denver, CO, October 19, 2022- Startek® (NYSE:SRT), a global customer experience (CX) solutions provider, today announced that it has been recognized as a Leader in Social Media CX Services and a Rising Star in both AI and Analytics and Work From Home Services in the U.S. ISG Provider Lens™ quadrant report on Contact Center – Customer Experience Services 2022.
“CX is an area of growing importance to brands across the U.S.,” said Bharat Rao, Global CEO, Startek. “The past 24 months have seen unprecedented changes for organizations, both in terms of ways of working and the expectations of customers. Startek prides itself on anticipating client needs and this recognition demonstrates we are at the forefront of delivering world-class experiences in today’s hybrid world. We are delighted to be recognized by ISG as a leader in social media, AI and analytics and work from home services within the U.S.”
Recognizing Startek as a Rising Star in Work From Home Services, Dr. Kenn Walters highlighted their “strong capabilities and an advanced portfolio focused on hybrid and WFH solutions. Startek’s smart work-from-home model is highly secure, compliant, flexible and based on a cloud-enabled virtual desktop for agents. Data security is one of Startek’s strongest assets with AI-enabled applications.”
ISG is a leading global technology research and advisory firm. The ISG Provider Lens™ quadrant report on Contact Center – Customer Experience Services focuses on contact center outsourcing services and the associated aspects of enhancing CX. The study aims to understand enterprises’ requirements and providers’ capabilities to meet them, offering transparency on the strengths and weaknesses of relevant providers and a differentiated positioning of providers by segment.
Download the U.S. ISG Provider Lens™ quadrant report on Contact Center – Customer Experience Services 2022 here.
Startek is a global provider of tech-enabled customer experience (CX) management solutions, digital transformation, and technology services to leading brands. Startek is committed to impacting clients’ business outcomes by enhancing customer experience and digital and AI enablement across all touchpoints and channels. Present in 13 countries, Startek has more than 43,000 CX experts servicing clients across a range of industries, including banking and financial services, insurance, technology, telecom, healthcare, travel and hospitality, e-commerce, consumer goods, retail, energy and utilities. To learn more, visit www.startek.com.
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