Thinking Omni-Channel – “The 360-customer view”

Jul 21, 2020 3:51:19 AM

The resilience of society and the courage to adapt rapidly to unforeseeable situations has never been more evident than in 2020.

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Vitamin A(nalytics): Dose to elevate resilience and relevance

Jun 18, 2020 8:45:42 AM

Everyday businesses generate huge amounts of data. While some find it difficult to unlock the potential of the data they have generated, others turn to the savvier approach of leveraging it. They...

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Fighting COVID-19: Startek Hyper adopts WAHA for 55 percent of its global engagement workforce

Jun 9, 2020 3:50:36 AM

in Blog

If there is any bright spot to this pandemic, it is that challenging times often spark creativity and innovation, and the customer experience BPM industry is no exception. Today customer...

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Digital Analytics: Reinventing CX and Insights

Jun 2, 2020 5:00:38 AM

It is no secret that access to greater amounts of data has been driving a change in the way brands reach out to their target consumers.  For the better part of the last decade the words “big data”...

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Social Media Customer Engagement  – In the Age of Covid19

May 14, 2020 10:50:32 AM
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Best In Class: Finding Answers to Higher Education’s Top Engagement Challenges amidst COVID-19

Apr 20, 2020 8:09:00 AM

in Education, Blog

Every challenge is an opportunity, they say and the outbreak of the COVID‐19 pandemic has turned tides of the education system in more ways than ever. The way our governments, institutions and...

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