Putting Stock in Conversation

Apr 11, 2019 7:59:00 AM

in Customer Service, Blog

Across the financial services industry, continuous disruption and nimble competitors eager to snatch up market share mean that customer satisfaction and loyalty are essential to top-line revenue growth and bottom-line profitability. To attract and retain today’s consumers, retail banks, credit card companies, consumer finance, insurance companies, and others must forge a strong emotional connection between their brand and customers.

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