Creating efficiencies through process automation
According to a report by MarketsandMarkets, the global RPA market in the customer service industry is expected to grow from $1.3 billion in 2020 to $3.3 billion by 2025, at a CAGR of 20.2% during the forecast period. This growth is driven by factors such as the increasing adoption of automation for customer service processes, the need for improved customer experience and the growing adoption of digital technologies. In this panel discussion, we’ll:
- Share case studies looking at the impact of simple and advanced automation initiatives
- Explore automation trends and review technology adoption
- Discuss best practices, brands’ real-world experiences and share success stories
Duration
45 minutes
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