Open enrollment : Boost conversions with seamless contact center support
Open enrollment is a pivotal time for healthcare providers, marked by a significant surge in customer inquiries and support demands. To navigate this period effectively and ensure a seamless member experience, proactive preparation of your contact center is paramount.
In the webinar, we cover:
- Challenges during open enrollment
- Strategies for a successful ramp-up
- How to fast-track speed to hire
- How to reduce training time and enhance agent efficiency and overall CX
Duration
24 minutes
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