Globally, enterprises are doubling down on customer experience (CX) as a key lever to build market differentiation. With increasing focus on digital CX, analytics has emerged as a lynchpin for enterprises’ digital transformation strategies. In this webinar, we look at best practices for an effective next-generation analytics strategy and how to maximize the impact of transformation initiatives and the future of analytics and the way forward for enterprises to drive the adoption of next-generation analytics solutions.Watch now
Watch this webinar to discover how open enrollment boosts agent conversations and customer experience.
September 2023Know more
This webinar explores how gamification transforms your CXM landscape to create a high-performing workforce
August 2023Know more
Join this webinar to learn about the booming global RPA market. Discover case studies, explore automation trends and gain insights from real-world experiences.
February 2023Know more
Join this webinar to learn the significance of social media for brand visibility and customer satisfaction and discover strategies to leverage data insights for improved CX.
November 2022Know more
Join this webinar to learn how AI and automation can empower contact center agents, enhancing CX and driving better outcomes for your business.
October 2022Know more
Join this webinar to learn key findings from CXO 2022 research, impediments to smooth CX delivery and essential factors for driving brand differentiation through CX.
September 2022Know more