Improving CX in contact centers through next-gen analytics and insights
Globally, enterprises are doubling down on customer experience (CX) as a key lever to build market differentiation. With increasing focus on digital CX, analytics has emerged as a lynchpin for enterprises’ digital transformation strategies. In this webinar, we look at best practices for an effective next-generation analytics strategy and how to maximize the impact of transformation initiatives and the future of analytics and the way forward for enterprises to drive the adoption of next-generation analytics solutions.
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45 minutes
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