Transforming agent experience

Agent Experience has taken a leap and it plays an eminent role in customer experience strategy. Yet agents face challenges in contact centers. Empowering agents is the key to retention and growth. Using the right tool and technology can make a big difference in enhancing CX. Discover how AI and automation can address these challenges for contact center agents to drive better outcomes for your business.

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Duration

51 minutes

Speakers

Abhinandan Jain
Abhinandan Jain

Chief Digital Officer, Startek

Marc Bernstein
Marc Bernstein

CEO and Founder, Balto

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