HFS: 2022 CXO research

Description:
As the role of CXO becomes more integral in delivering a positive customer experience through their journey and ensuring data security, this webinar highlights the findings from CXO 2022 research on some crucial questions:

  • What are the greatest risks for brands in developing a new or enhanced CX strategy?
  • What are the biggest impediments in delivering a smooth CX?
  • Which are most important to driving brand differentiation with CX?

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Duration

24 minutes

Speakers

Melissa O'Brien
Melissa O'Brien

Research and Operations Leader, HFS Research

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